SAMEER KANUNGO
Narmadapuram
Summary
Experienced IT Infrastructure & Automation professional with a strong background in server management, RMM administration, and workflow automation. Currently working at AutoAdmins, creating automation workflows and managing tools like VSA9, VSAX, Ninja, Datto, and CW Automate. Previously at Kaseya, handled 24x7 monitoring, patching, and asset management for 1000+ clients using platforms like VMware, Hyper-V, Nutanix, and Service Now. Known for bridging client requirements with technical teams and ensuring high operational efficiency.
Overview
8
8
years of professional experience
Work History
Automation Administrator
AutoAdmins
Remote
02.2024 - Current
- Facilitated requirement gathering and delivery between development team and client to ensure clarity.
- Developed automated workflows for scripts that aligned with business needs.
- Administered multiple RMMS platforms, including VSA9, VSAX, Ninja, Datto, and CW Automate.
- Managed patching processes and addressed vulnerabilities to maintain system integrity.
Senior Engineer - Infrastructure Management
Kaseya
Bangalore
07.2021 - 01.2024
- Managing Servers and Endpoints, and network devices in managed services and remotely.
- Responsible for the timely troubleshooting & remediation of Servers alerts on the various cloud platforms like VMware, Hyper-V
- Patch management, Backup Management, Agent Procedure.
- Asset management using diverse technology like VSA and Other Kaseya Modules with 100% SLA, with more than 95% accuracy and efficiency.
- Monitoring the servers and various network systems using various applications like IT Glue, Freshdesk, ServiceNow, Autotask, Datto and Nutanix, VMware, ILO, OMSA, Hyper V, Windows and Linux OS
- Client Interaction and Management.
Relationship Manager
Mahindra Holidays
01.2021 - 05.2021
- Generating and extracting High Net Worth Individuals from market data and pitching them long term membership of Lavish resorts across the world.
- Upselling, referrals and after sales support.
Technical Support Executive
Yahoo Small Business
09.2019 - 07.2020
- Exposure in ITIL/ITES environment right from the case analysis, logging, troubleshooting, and feedback using diverse technologies.
- Great understanding of troubleshooting and technical support scenarios with minimum handling time.
- Experience of various Domain technologies Website Development, Domain, FTPS, HTTPS, SSL Certificate, and other domain-based applications.
- Experience of various networking technologies DHCP, DNS, Active Directory, OSI Model.
- Good understanding and hands-on Microsoft Office, Outlook, Excel, Word, and other applications.
Demand Manager
OYO Rooms
10.2018 - 10.2019
- Lead Generation & converting them to either corporate or travel agent accounts.
- Converting corporate clients and Travel Agencies to avail of OYO Rooms services across India through Tie-ups.
Sales Trainee
Godrej & Boyce MFG. CO. LTD.
09.2017 - 09.2018
- Handling secondary sales Pan CG for distributor.
- Liaising with suppliers to check on the progress of existing.
- Market mapping of CG state by extensive traveling.
- Negotiating the terms of an agreement and closing sales.
Education
MBA - Marketing & Sales
PIMR
Indore (Madhya Pradesh)01.2017
B.com - Honors
PIMR
Hoshangabad01.2014
Skills
- Networking TCP/IP
- VSA9, VSAX, Datto RMM, Ninja RMM, CW Automate
- Automated workflows
- Data analysis
- Documentation skills
- Multiple priorities management
- Reporting and documentation
- Hyper-V & VMware
- Basics of AWS Services - IAM, EC2, EBS & Load Balancer
- Patch Management
Timeline
Automation Administrator
AutoAdmins
02.2024 - Current
Senior Engineer - Infrastructure Management
Kaseya
07.2021 - 01.2024
Relationship Manager
Mahindra Holidays
01.2021 - 05.2021
Technical Support Executive
Yahoo Small Business
09.2019 - 07.2020
Demand Manager
OYO Rooms
10.2018 - 10.2019
Sales Trainee
Godrej & Boyce MFG. CO. LTD.
09.2017 - 09.2018
MBA - Marketing & Sales
PIMR
B.com - Honors
PIMR
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