Sameer Khan
Bangalore
Summary
Results-driven Project Specialist with multiple years of experience in leading cross-functional teams, successfully delivering complex projects on time and within budget. Proven track record in project planning, risk management, and stakeholder communication. Skilled in Agile methodologies, process improvement, and strategic planning. Obtain continuous improvements, committed to achieve organizational goals and driving business growth.
Overview
17
17
years of professional experience
Work History
Project Specialist
Kyndryl
09.2021 - Current
- Provide end to end delivery management of the scope of this RFS which includes the following: Attend Project Kick off meeting resource engagement and management Project reporting and Project Closing Activities, Develops and creates Project Portfolio Information
- Maintain the current Project Dashboard with central repository
- Own the agreed project processes and procedures, review regularly and update to reflect the changing needs of Project Management System
- Interact with all the interlocked teams such as RFS, Solutioning team and commercial team/Finance team, Maintain and communicate generic departmental information to the entire Projects & Program community
- Aid Delivery leads to maintain a Quarterly oversight of projects
- Prepare regular accurate status reports for the SL, the DPE and Management system, Provides Claim Report and Management to track the claims vs actual and to take corrective action on Over Budget, Work at Risk
- Executes Starters and Leavers Process (Team Room, setting-up and removing access for starters and leavers), Project Progress chasing, QA activities, Project time recording (via CLAIM) and project reporting
- Improves the ability of management to identify problems early to allow corrective action, ensure the Portfolio’s methods and processes are followed across all projects, records all Portfolio level meetings’ minutes and actions, Publishes the Portfolio meeting schedule
Project Co-Ordinator Team Lead
IBM
12.2016 - 08.2021
- Keeping a track of all Milestones and the Project amount for Fixed Price Project
- Keeping a track of T&M (Time & Material) projects as well
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
- Worked with the Delivery Leads and other Project Managers to maintain accurate records of all potential projects in the pipeline on the company
- Worked in coordination with the project administrator and managers to complete the projects – Served as a point of contact from project initiation to completion
- Planned and facilitated project review meetings to expedite requirements and resolution of project issues
- IBM PM/PMO to provide end to end delivery management of the scope of the RFS which may include some or all the following: Attend Project Kick off meeting IBM resource engagement and management Project reporting and Project Closing Activities
- Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members
- Project Progress chasing, QA activities, Project time recording (via CLAIM) and project reporting
- Thorough knowledge of PM tool IPWC, PgMP, REST (IBM Internal PM tools)
- Ensure invoices are approved in a timely manner and actively pursue resolution to incorrect or improper invoices
- Provides Claim Report to the PMs and Management to track the claims vs actual and to take corrective action on Over Budget, Work at Risk
Operations Lead and Transition Specialist
IBM
06.2015 - 11.2016
- Managed teams of multiple accounts
- Worked with Project Managers for transition of multiple Projects till implementation
- Worked as a SPOC for the SDM, Incident managers and the resolver teams to resolve the Issue
- Managed Client Escalations and other Staff Issues
- Managed BCP situations for multiple accounts
- Routine check of Knowledge Base and its updates
- Leave Management and attrition level management
- Managed staff roster and shift alignments
- Kept track of SLA and SOP of the Account
- Received 6 Appreciations from client for excellent service
- Once Received Shining Star Award
- Once Received BRAVO award
Technical Analyst
IBM
10.2014 - 05.2015
- Handle Service Requests and Incidents within Priority and comply with the Service Level of the ticket
- Troubleshooting of Okidata Printers
- Trouble shooting router and network issue
- Password reset with Active Directory
- Granting access to applications
- Creating SR tickets and routing it to resolving teams
Sr, Business Development Associate
Visas and Permits
11.2013 - 09.2014
- Company Overview: a dynamic immigration company that offers a professional, efficient and stress-free immigration and visa application service
- I am an experienced Global Immigration Associate for Australia, Canada
- Sales, Marketing, Documentations Profiling and consultation
- Explaining the product to the clients and explaining the procedure and help them how to tackle the situation by giving them a proper solution as per laws
- Assisting clients to get jobs overseas
- Building Contacts with clients, fixing appointments with them and helping them with the appropriate needs to attain a VISA
- A dynamic immigration company that offers a professional, efficient and stress-free immigration and visa application service
Revenue Management Associate / Business analyst
Vayama (Air Trade)
07.2012 - 03.2013
- Solving queries of the customer on calls, chats and emails
- Handling escalations
- Revenue Management
- Comparison of Tickets fares in the market and maintaining detailed report of it, Pricing the same on the Amadeus and reporting it to the brand managers to take action for the same
- Implementing market correction on the Fares
- Market Analyzer
- Handling Team
Guest Service (Controller / Shift Lead)
Kingfisher Airline
09.2007 - 07.2012
- Heading Ground service Team
- Guest Services controller / Shift leader
- Reservations
- Handling Airport Operations
- Maintaining clients & providing best deals for client retention
- Handling Shifts by heading a team
- Roistering Shifts and allocating Duties for the team members
- Handling Escalations
- Conducting Team Meetings
- Maintaining the SLAs and the SOPs of the company by implementing it on daily basis
- Keeping a track of Sales and Preparing MIS reports
Education
Bachelor of Arts -
Osteen College KSOU University
Bengaluru, India12-2011
Skills
- Prince 2 Agile Foundation
- Prince 2 Agile Practitioner
- V4 ITIL Foundation
- Time Management
- Resource Management
- Stakeholder Management
- Resource Claims Management
- Team Management
- Operations Management
- Transition Management
- Process Training
- Multi-tasking
- Interpersonal Skills
- Analytical Skills
- Problem Resolution Skills
- Project management
- Work Planning and Prioritization
- Customer relationship management
- Quality assurance
- Problem-solving abilities
- Risk management
- Stakeholder management
Languages
English
Hindi
Kannada
Telugu
Personal Information
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Project Specialist
Kyndryl
09.2021 - Current
Project Co-Ordinator Team Lead
IBM
12.2016 - 08.2021
Operations Lead and Transition Specialist
IBM
06.2015 - 11.2016
Technical Analyst
IBM
10.2014 - 05.2015
Sr, Business Development Associate
Visas and Permits
11.2013 - 09.2014
Revenue Management Associate / Business analyst
Vayama (Air Trade)
07.2012 - 03.2013
Guest Service (Controller / Shift Lead)
Kingfisher Airline
09.2007 - 07.2012
Bachelor of Arts -
Osteen College KSOU University
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