Sameer Khan
Patna
Summary
Dynamic professional with extensive experience in user support and system monitoring at Cinama Cafe. Proven ability to troubleshoot hardware and network issues while delivering exceptional customer service. Skilled in antivirus management and problem-solving, consistently enhancing operational efficiency and client satisfaction. Recognized for implementing effective solutions in high-pressure environments. Careful Computer Operator trusted to accept, process and safeguard internal and customer data. Responsible monitor of on-site and network processing performance. Dedicated to securing every kilobyte of provided data.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Computer Operator
Cinama Cafe
09.2024 - 06.2025
- Provided user support for all system applications and hardware components.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Updated antivirus software to protect against malicious programs.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
Senior AC Technician
Wail Naseer Alhinai
09.2023 - 08.2024
- Advised customers on proper use and maintenance of AC units for maximum efficiency.
- Conducted routine inspections of AC units to ensure efficient operation.
- Tested electrical components such as relays and switches using a variety of tools.
- Recharged refrigerant levels in units as needed while ensuring compliance with environmental regulations.
- Planned work procedures using charts, technical manuals and experience.
- Tracked repairs made, labor time and parts used to calculate bill.
- Communicated with clients during service calls for top-quality customer service.
- Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.
- Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
- Participated in regular meetings with other senior technicians to discuss best practices for AC services.
- Provided technical support over the phone to troubleshoot minor issues with customers' systems.
Shop Owner
Sk enterprises
03.2021 - 07.2023
- Performed regular maintenance checks on equipment used in the shop.
- Developed and implemented marketing strategies to increase sales.
- Ensured compliance with safety regulations in the shop environment.
- Researched industry trends to stay current on market changes.
- Handled customer inquiries, complaints, and returns professionally.
- Analyzed sales data to identify opportunities for growth.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Updated point-of-sale systems with accurate product information.
- Organized special events such as promotional days or discounts to boost sales.
Senior AC Technician
Carrier AC
01.2017 - 11.2020
- Advised customers on proper use and maintenance of AC units for maximum efficiency.
- Conducted routine inspections of AC units to ensure efficient operation.
- Tested electrical components such as relays and switches using a variety of tools.
- Diagnosed problems with existing AC systems utilizing diagnostic equipment such as multimeters and infrared thermometers.
- Recharged refrigerant levels in units as needed while ensuring compliance with environmental regulations.
- Checked for gas leaks in lines when installing new systems or servicing existing ones.
- Provided technical support over the phone to troubleshoot minor issues with customers' systems.
Education
12th -
Kerari Bigha
10th - undefined
Omega Mission School
Skills
System monitoring
Timeline
Computer Operator
Cinama Cafe
09.2024 - 06.2025
Senior AC Technician
Wail Naseer Alhinai
09.2023 - 08.2024
Shop Owner
Sk enterprises
03.2021 - 07.2023
Senior AC Technician
Carrier AC
01.2017 - 11.2020
10th - undefined
Omega Mission School
12th -
Kerari Bigha
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