Summary
Overview
Work History
Education
Skills
CAREER HIGHLIGHTS
Certification
Accomplishments
Core Competency
Bio Synopsis
Disclaimer
Personal Information
Work Availability
Languages
Timeline
Manager
SAMEER KHANNA

SAMEER KHANNA

Project Manager
New Delhi,DL

Summary

Passionate about joining a dynamic organization that fosters growth and allows for expanding knowledge in cutting-edge technologies. With over 19 years of experience in Project Management, Operations Management, RHOSP, NFVI, Cloud Project Management, IT/ITES Solutions & Service Management, Infrastructure Management, SLA Management, Risk/Compliance Management, People Management, Team Building, and Leadership skills across various IT infrastructure projects. Engaged with diverse industries such as IT/ITES, BPO, Healthcare, Telco, Defense, Transport, public sector, Government/GOE customers. Currently excelling as a Project Manager at Kyndryl solutions for a Hybrid Cloud delivery project (Client- Bharti), delivering top-notch Project Management services to drive client transformation. A service-oriented and forward-thinking Project Manager with over 10 years of experience leading IT projects. Skilled leader well-versed in the full project lifecycle for IT/tech industry requirements.

Overview

20
20
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
1
1
Language

Work History

Lead-Project Management

Kyndryl Solutions Pvt. Ltd
09.2021 - Current
  • Company Overview: (Spin-Off of IBM)
  • Responsible for delivery of multiple projects keeping in consideration the cost, timeline & scope.
  • Streamlined project timelines by implementing efficient scheduling and resource allocation strategies.
  • Facilitated stakeholder alignment by conducting regular meetings to discuss progress updates, address concerns, and set expectations.
  • E2E responsible for delivering the RHOSP based Cloud Infrastructure for Telco application deployment.
  • Worked to provide strategic, operational and fiscal leadership to achieve the organizations long term goals and maintain organization vision to establish itself in telco cloud industry.
  • Led the development of comprehensive project plans, incorporating scope definition, risk mitigation strategies, and budgeting considerations.
  • Established strong relationships with clients through transparent communication practices and exceptional rapport-building skills.
  • Managed cross-functional teams to achieve project milestones, ensuring timely delivery of high-quality products.
  • Improved overall client satisfaction with clear communication, consistent status updates, and proactive issue resolution.

Tower Lead- EUS/Service Desk

Network Solutions Pvt. Ltd.
09.2019 - 08.2021
  • Company Overview: (An IBM company)
  • Being EUS Tower Lead, I was hereby accountable for end-to-end delivery of operations/support at 30 Army depots as well for Service Desk operations/support centrally deployed at CICP.
  • Total Team-size reporting was 30. Overall responsibility included Service desk Management, SLA Management, Vendor Management, EUS, Client connect, Escalation handling etc.


Lead – Operations (Service Availability)

Network Solutions Pvt Ltd
04.2017 - 09.2019
  • Overall responsibility of SLA Management, Vendor management, Operation management, Infrastructure management & End user support for customer (Max Healthcare services)
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Project Manager– (Service Availability)

IMSI India Pvt. Ltd
06.2016 - 12.2016
  • Client Management/connect
  • Project Management
  • Vendor Management
  • SLA Management
  • Stakeholder communication
  • Escalation Handling
  • Process Improvement involving CSAT, Audit, PMR etc.

Project Manager– Infrastructure

Presto Info solutions Pvt. Ltd.
05.2009 - 02.2016
  • Responsible for overall initiation, planning, execution & control, management, support and closure of the project taking care of time, cost/budget, scope etc. with agreed upon resources.
  • Conducting monthly, weekly review meetings with customer as well as internally for sharing the project status.
  • Sharing of weekly & monthly progress/performance reports/tracker with the customer.
  • Responsible for management of the resources/manpower deployed locally as well as at multiple client/remote locations.
  • Responsible for the overall coordination with logistics for equipment procurement, performance appraisals, timely billing, submission of the invoices, renewal of the PO’s, follow-ups for payments, requisite training etc. for the manpower deployed at customer base, as well.

Site Head / Team Lead

PCS Technologies Ltd.
12.2007 - 04.2009
  • Responsible for the Network Maintenance support (Lease line, VPN, RF, VSAT, Tulip etc.) for all the 69 locations of HPCL- North zone for the maximum uptime.
  • Responsible for the support which included AMC, Preventive Maintenance, Performance Management, Vendor coordination, Liaoning etc. other than Network Maintenance.
  • SPOC for the client interaction and Weekly meetings & monthly reviews.
  • Management of team of 15 engineers & responsible for their performance appraisal.
  • Responsible for Service deliverables & process implementation as per SLA.
  • Coordination with all the Regional Manager’s for Escalation’s, Requirement’s, and new orders.

Member- Managed Services (GTS)

Network Solutions Pvt. Ltd
10.2005 - 01.2007
  • Management of IT Infrastructure for IBM Daksh (a BPO client) providing IT solutions for its businesses and ensuring services and support 24x7 with a total team size of 5(L2) Senior level, 10 (L1) mid-level technical resources and 5 Helpdesk and 1 Logistic, managing the entire IT operations including – LAN, Servers etc.
  • IT Service Management following the ITIL framework for both Service Support and Service Delivery.

Education

MCA -

Garden City college of Science & Management studies
01.2001 - 01.2003

GRADUATION - undefined

Guru Nanak Dev University

Skills

Hybrid cloud deployment

CAREER HIGHLIGHTS

Successfully delivered a $10 million project for Indian Council of Agricultural Research & same got inaugurated by Minister of Agriculture & Mr. Sharad Pawar.


Successfully delivered one of the prestigious project for Indian Telecom Giant (BSNL). This revenue for overall implementation & commissioning was $2 million. Same was inaugurated by then Telecom Minister, Mr. Jayshankar Prasad.


Another significant delivery done is for another major telecom player Bharti enterprise ltd for their hybrid cloud platform. Successfully deployed & delivered Cloud on underlying Infra & scaling horizontally on RHOSP-13/16 at more than 45 DC’s & 01 Central site (Manesar) across Bharti PAN Indian n/w to meet the ongoing demand of bandwidth in each circle.


Reduced operational costs significantly through streamlined project management processes,
aligning IT operations with business goals while ensuring schedule adherence.


Improved team operational efficiency by implementing strategic changes in resource allocation,
boosting productivity and service quality


Certification

ITIL-V3 Foundation

Accomplishments

  • Project Management Badge – IBM
  • Cloud Core Badge- IBM
  • One year diploma from NIIT
  • Star of the Quarter Award- IBM
  • Certificate in Computing from IGNOU

Core Competency

  • Hybrid Cloud
  • RHOSP
  • RHOCP
  • Cloud as IaaS
  • NFVI
  • Cloud Project Management
  • IT/ITES Solutions and Service Management
  • Infrastructure Management
  • ITSM
  • SLA Management
  • Risk/Compliance Management
  • People Management
  • Vendor Management
  • Team Building & Leadership

Bio Synopsis

Offering over 19 years of experience in Project Management, Operations Management, RHOSP, NFVI, Cloud Project Management, IT/ITES Solutions & Service Management, Infrastructure Management, SLA Management, Risk/Compliance Management, People Management, Team Building & Leadership skills for various IT infrastructure projects. Engaged with many IT/ITES, BPO, Healthcare, Telco, Defense, Transport, public sector, Government/GOE customers and worked extensively on IT infrastructure, Governance Risk & Compliance, Business Continuity, Process & IT Service delivery, experience across multiple projects. Currently working at capacity of Project Manager at Kyndryl solutions for Hybrid Cloud delivery project (Client- Bharti), providing class-leading Project Management services to our clients, helping them in their transformation journey.

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Personal Information

  • Passport Number: Valid
  • Date of Birth: 11/15/77
  • Nationality: Indian
  • Marital Status: Married

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)

Timeline

Lead-Project Management

Kyndryl Solutions Pvt. Ltd
09.2021 - Current

Tower Lead- EUS/Service Desk

Network Solutions Pvt. Ltd.
09.2019 - 08.2021

Lead – Operations (Service Availability)

Network Solutions Pvt Ltd
04.2017 - 09.2019

Project Manager– (Service Availability)

IMSI India Pvt. Ltd
06.2016 - 12.2016

Project Manager– Infrastructure

Presto Info solutions Pvt. Ltd.
05.2009 - 02.2016

Site Head / Team Lead

PCS Technologies Ltd.
12.2007 - 04.2009

Member- Managed Services (GTS)

Network Solutions Pvt. Ltd
10.2005 - 01.2007

MCA -

Garden City college of Science & Management studies
01.2001 - 01.2003

GRADUATION - undefined

Guru Nanak Dev University

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SAMEER KHANNAProject Manager