SAMEER LOUNDHE
Pune
Summary
Dynamic General Manager with a proven track record at Mirasol, excelling in operations management and team leadership. Enhanced profitability through strategic planning and effective vendor negotiations. Recognized for fostering a collaborative environment, training staff, and resolving complex issues, resulting in improved employee satisfaction and operational efficiency.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
19
19
years of professional experience
Work History
General Manager
Mirasol
06.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Rooms Division Manager
Kalyan Resort
05.2017 - 06.2021
- Trained new employees on standards and hotel procedures.
- Upheld high standards for customer service and led by example.
- Inspected rooms for damages and sufficient housekeeping practices.
- Reduced operational costs through strategic vendor negotiations and optimizing inventory management processes.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
- Optimized room occupancy rates through proactive analysis of booking trends and adjusting pricing strategies accordingly.
- Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
Front Office Manager
The O Hotel
01.2012 - 12.2016
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Assistant Front Office Manager
Le Meridien Hotel
12.2010 - 12.2011
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
Guest Relations Manager
Park Inn Hotel
03.2008 - 08.2010
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Coordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
Front Office Supervisor
Hilton London Tower Bridge
10.2006 - 09.2008
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Dispersed petty cash to employees and collected and managed receipts.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
Education
Post Graduate Diploma in Hotel Management - Hospitality Management
Hammersmith & West London College
London01-2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
Timeline
General Manager
Mirasol
06.2021 - Current
Rooms Division Manager
Kalyan Resort
05.2017 - 06.2021
Front Office Manager
The O Hotel
01.2012 - 12.2016
Assistant Front Office Manager
Le Meridien Hotel
12.2010 - 12.2011
Guest Relations Manager
Park Inn Hotel
03.2008 - 08.2010
Front Office Supervisor
Hilton London Tower Bridge
10.2006 - 09.2008
Post Graduate Diploma in Hotel Management - Hospitality Management
Hammersmith & West London College
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