SAMEER MISHRA
Faridabad
Summary
Accomplished hospitality professional with nearly three decades of experience spanning elite cabin crew operations, ground services, entrepreneurship, and luxury hotel development. Proven track record in leading high-performing teams, designing customer-centric service models, and managing complex stakeholder relationships. Currently spearheading a 4-star hotel project from inception to launch.
Overview
30
30
years of professional experience
Work History
AVP
SKH Housing & Hospitality
Ahmedabad
01.2024 - Current
- Spearheading a 4-star hotel project named Park-Inn by Radisson.
- Spearheaded turnaround of properties including The Camellia Club and Residency of 272 flats and commercial complexes, enhancing overall performance and guest satisfaction.
- Fostered high-value client relationships by creating 'WOW moments' and delivering seamless, extra-mile guest experiences, contributing to client retention and loyalty.
- Managing comprehensive project management through liaising with stakeholders.
- Collaborated with Krishna Maruti Group to develop hospitality vertical, expanding service offerings and market reach.
Founder
Cabin Crew and Hospitality Recruitment
01.2016 - 01.2024
- Founded training and recruitment company dedicated to equipping aspiring cabin crew professionals with essential skills.
- Successfully placed over 400+ candidates in leading national and international airlines.
- Designed and implemented customized training programs aligned with airline expectations and industry standards.
- Developed non-diploma-based training model prioritizing communication, grooming, and personality development to meet industry needs.
Manager on Duty
Jet Airways PVT.LTD
01.2015 - 12.2015
- Oversaw ground operations, enhancing passenger experiences and streamlining terminal management.
- Coordinated with multiple departments, ensuring consistent service quality and operational efficiency.
- Advocated for establishment of training academy for aspiring flight attendants, promoting career development.
Head – Service Performance
Jet Airways PVT.LTD
Mumbai
01.2012 - 12.2012
- Led the newly formed Service Performance department at the airline’s headquarters.
- Oversaw teams to ensure cabin crew consistently met and exceeded service standards.
- Developed and launched new service initiatives to enhance overall travel experience.
- Facilitated customer interactions and feedback sessions to uncover service improvement opportunities.
Assistant Manager – Base Operations
Jet Airways PVT.LTD
01.2007 - 12.2007
- Promoted to oversee base operations, ensuring smooth coordination between departments.
- Managed daily operations and compliance, enhancing crew performance.
- Fostered collaboration across departments, ensuring operational harmony and consistent service delivery.
Assistant Base In-Charge
Jet Airways PVT.LTD
Delhi
01.2005 - 12.2005
- Led daily crew operations and performance management after promotion to management role.
- Facilitated crew briefings, mentoring, and coaching sessions to support team development.
- Maintained service standards that consistently exceeded expectations, contributing to enhanced passenger satisfaction.
In-flight Executive
Jet Airways PVT.LTD
01.1998 - 12.1998
- Ensured passenger safety and comfort while maintaining high service quality on all flights.
- Led cabin crew teams as in-flight supervisor, enhancing service delivery.
- Trained and mentored cabin crew to meet and exceed company service standards.
Cabin Crew
Jet Airways
01.1996 - 12.1996
- Provided empathetic and professional in-flight service, enhancing passenger satisfaction.
- Cultivated essential skills in customer service, teamwork, and crisis management, contributing to a safe and positive travel experience.
- Began career as cabin crew member at Jet Airways, providing in-flight services.
Education
BBA - Commerce
Shaheed Bhagat Sing College
01-1994
Skills
- Project management
- Stakeholder engagement
- Client relationship management
- Service excellence
- Training development
- Hospitality operations
Languages
- English (Written & Spoken)
- Hindi
- English (Written & Spoken)
Personal Information
- Number of Children: Two sons
- Date of Birth: 11/09/73
- Marital Status: Married
Timeline
AVP
SKH Housing & Hospitality
01.2024 - Current
Founder
Cabin Crew and Hospitality Recruitment
01.2016 - 01.2024
Manager on Duty
Jet Airways PVT.LTD
01.2015 - 12.2015
Head – Service Performance
Jet Airways PVT.LTD
01.2012 - 12.2012
Assistant Manager – Base Operations
Jet Airways PVT.LTD
01.2007 - 12.2007
Assistant Base In-Charge
Jet Airways PVT.LTD
01.2005 - 12.2005
In-flight Executive
Jet Airways PVT.LTD
01.1998 - 12.1998
Cabin Crew
Jet Airways
01.1996 - 12.1996
BBA - Commerce
Shaheed Bhagat Sing College