Sameer Mishra
Dombivli East
Summary
Results-driven Operations Manager with extensive experience in planning and support initiatives that reduce costs and enhance productivity. Expertise in building strong teams and improving processes, leveraging industry insights to identify growth opportunities and drive service delivery improvements.
Overview
13
13
years of professional experience
Work History
Manager - Operations
Scentoria Luxury Trading
08.2025 - Current
- Oversaw end-to-end processes ensuring efficient operations in sourcing, packaging, inventory, logistics, compliance, and delivery.
- Ensured production schedules aligned with demand forecasts to optimize workflow.
- Managed inventory levels to maintain balance between shortages and overstocking.
- Managed e-commerce fulfillment processes using Shopify to ensure timely order delivery.
- Ensured timely dispatch to retailers, distributors, or e-commerce customers
- Oversaw customer returns and packaging design timelines, escalations via call, email, chat
- Supervising warehouse teams, customer service & operations team.
- Monthly reporting to founder of the company
Team Leader - Sales & Customer Support
Intelecorp Software Pvt Ltd
07.2015 - 08.2024
- Promoted from Sr. Associate to Team Leader based on consistent performance and dedication.
- Coached team members to improve performance and meet monthly targets, offering tailored guidance and actionable feedback.
- Managed team productivity by engaging strategically, contributing to business plans and operational improvements.
- Organized and executed sales projects to nurture profitable relationships, consistently achieving monthly sales goals.
- Resolved customer complaints and escalations, driving retention through consistent follow-ups and effective resolutions.
- Compiled and presented monthly sales reports to Managing Director, showcasing key achievements and identifying areas for strategic improvement.
- Conducted interviews and provided CRM and process training during recruitment processes.
Sr. Process Associate
Lester Infoservices Pvt Ltd
04.2013 - 06.2015
- Analyzed customer needs to effectively pitch Annual Maintenance Plans, aligning services with customer requirements.
- Set and met monthly targets to maintain performance standards within the company.
- Collaborated with team members to achieve targets, fostering a supportive work environment.
- Demonstrated strong teamwork and performance, leading to recognition within the company and personal growth opportunities.
- Handled calls from US-based customers regarding computer- related issues and provided online solutions.
Education
Bachelor of Commerce -
Rani Durgavati Vishwavidyalaya
Jabalpur01-2008
Skills
- E-commerce fulfillment
- Inventory management
- Logistics coordination
- Compliance management
- Performance management
- Customer relationship management
- Operational team oversight
- Team leadership
- Customer retention
- Staff training
- Performance recognition
- Planning and implementation
Hobbies and Interests
- Cricket & Carrom indicates Sportsmanship/Team Player
- Adventurous as I am more of Nature admirer
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 09/25/85
- Nationality: Indian
Timeline
Manager - Operations
Scentoria Luxury Trading
08.2025 - Current
Team Leader - Sales & Customer Support
Intelecorp Software Pvt Ltd
07.2015 - 08.2024
Sr. Process Associate
Lester Infoservices Pvt Ltd
04.2013 - 06.2015
Bachelor of Commerce -
Rani Durgavati Vishwavidyalaya