Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sameer Patel

Pune

Summary

Fraud analyst with extensive experience in frauds working with PwC, OneCard, and Citi Bank, passionate and a keen interest in finding hidden patterns, uncovering layers of the system, a strategic focus on solving intricate problems and meeting challenges, detecting and solving fraud—with over 3.5 years of experience in the fraud domain, a deep understanding of social engineering, and a strong commitment to financial security.

Experienced in fraud detection, prevention, dispute resolution, mobile platform fraud, live transaction monitoring, audit and risk management, chargebacks, identifying and analyzing fraud trends, and mitigating fraud.

Overview

4
4
years of professional experience

Work History

Fraud Detection Analyst

PwC
08.2024 - 03.2025
  • Conducted investigations to identify fraudulent activity on the user profile, ranging from fake profiles, fraudulent transactions, fraud break-ins, loans, credit, and product user applications, unusual behavior, etc.; cross-verifying from the government database and all the available internal resources.
  • In-depth analysis of suspicious transactions by analyzing user behavior based on the pattern-based information (location, device/IP used, previous history, login activity, etc.).
  • Mitigating fraud by restricting user profiles, transactions, and implementing proactive steps to ensure clients' security.
  • Worked on cases like Imposter scams, unauthorized transactions, Account Takeover, First Party Frauds, Third Party Fraud, Identity Theft, etc., by investigating account and member activity, break-ins, transaction locations, member disputes, and mitigating fraud by restricting user profiles and transactions.
  • Link fraud events to the fraudulent alert to form the complete investigation, with proper documentation, and thorough analysis of the case, collaborating with different verticals to optimize risk strategies, and improve detection and resolution.
  • Continuously worked on improving the workflow and managed the strategic implementation of fraud bins—different fraud categories.
  • Continuously optimizing strategies to understand the fraud trends, and proactively mitigating and securing clients from potential frauds.

Fraud And Risk Analyst

OneCard
Pune
09.2023 - 07.2024
  • Analysis of the live transaction monitoring process and real-time dispute management, adhering to the risk strategies.
  • Conducted in-depth investigations into fraud disputes raised by customers by contacting them, understanding the fraud, and resolving accordingly.
  • Worked against the most common mobile platform frauds in real time, such as spooking, phishing, vishing, impostor scams, remote access, etc., and implemented strategies to protect customers.
  • Proficiently managed cases with rotating funds, anti-money laundering, identity theft, and resolved work on a strict timeline.
  • Actively handled high-level escalations with cybercrime, law enforcement agencies, and banks.
  • Continuously worked on the integration of the overall process with different verticals, including merchant risk, audit, live trends, and customer disputes.

Fraud Analyst

Citi Bank
Pune
04.2021 - 03.2023
  • Proficiently managed the chargeback process, reviewed transactional disputes, and account fraud cases with cross-functional teams, adhering to strict timelines.
  • Led end-to-end case handling, including documentation, thorough review, and client communication, consistently meeting SLAs.
  • Frequently handled high-level escalations, resolving complex fraud issues, maintaining compliance, and regulatory standards to ensure client satisfaction.
  • Enhanced process quality through strategic implementation and managed continuous process improvement.

Education

BBA - Business Administration

SKNCC
Pune
01.2020

Skills

  • Fraud analysis: transaction monitoring, pattern detection, fraud prevention, security, and mitigation
  • Risk management: live dispute resolution, strategic optimization, risk analysis
  • Problem resolution: root cause analysis, audit, and deep research
  • Experience in various kinds of frauds
  • Analytical tools: a fair understanding and personal experience in using Python (Pandas, NumPy), SQL, and machine learning
  • Analytical, critical thinking, and detail-oriented
  • Strong communication skills (client/customer, shareholder, across verticals)
  • Management & Leadership skills

Timeline

Fraud Detection Analyst

PwC
08.2024 - 03.2025

Fraud And Risk Analyst

OneCard
09.2023 - 07.2024

Fraud Analyst

Citi Bank
04.2021 - 03.2023

BBA - Business Administration

SKNCC

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Sameer Patel