Sameer P Ghate
F&B Operations
Navi Mumbai
Summary
Drives Business improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful F&B operations background. Leverages decisive leadership approaches to continuously boost key metrics. Performance-oriented Sales Leader offering exceptional record of achievement over 17-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
District Manager
STARBUCKS COFFEE
Pune
07.2019 - Current
- Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:- Builds store manager capability to coach, develop and manage the performance of their direct reports. Leads a team of store managers to deliver legendary customer and partner experiences. Spends majority of time in stores observing store environments and operational effectiveness, coaching and developing store managers to achieve business goals. Sets clear expectations, delegates and communicates key responsibilities and practices to store managers to ensure smooth flow of operations within the district.
- Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:- Creates district implementation plans based on trend analysis and local market knowledge to ensure effective execution of regional and company initiatives that achieve both operational excellence and business results. Follows up consistently with team of store managers to ensure accountability to plans. Utilizes existing tools to identify and prioritize communications and filters communications to store managers within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.
- Business Requirements - Providing functional expertise and executing functional responsibilities:- Solicits customer feedback and proactively researches local markets to understand customer and community needs . Responsible to provide feedback on a regular basis to support services functions to ensure the most successful business partnership. Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.
- Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams: Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns. Challenges and motivates partners to achieve business results. Manages district's store managers by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives
Store Manager of Operations
STARBUCKS COFFEE
Mumbai
08.2013 - 06.2019
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
- Communicates clearly, concisely and accurately in order to ensure effective store operations.
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
- Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labour Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
- Utilizes management information tools and analyses financial reports to identify and address trends and develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns. Sues in store performance.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Store Manager of Operations
Dominos Pizza
Pune
06.2012 - 07.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Restaurant General Manager
KFC Restaurant (YUM Brands)
Pune
05.2011 - 06.2012
- Drive the performance of the unit in financial and branding parameters, while being firmly entrenched in the core values.
- Ensure adherence to SOPs and practices as derived and communicated to the unit by training the team under his supervision.
- Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
- Local store marketing, with Recognition programme for staff retention.
- Resolve customer complaints about food quality or service.
- Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.
- Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
- Arrange for maintenance and repair of equipment and other services.
- Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
- Recruit, hire, and oversee training for staff.
Assistant Restaurant General Manager
Olive Bar & Kitchen
Mumbai
03.2009 - 05.2011
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bar Team Leader
P & O Cruise line
Europe
03.2007 - 02.2009
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Responsible for on-the-job day-to-day training of ship's Bar Staff covering all aspects of beverage service and makes sure that all beverage team members perform up to the standards of service set by the cruise line .
- Ensures that all beverage stocks are used, stored and accounted for, estimates and orders bar supplies, liquors, wines, beers and other beverages to meet the daily business demands
Steward
Hilton Tower (The Oberoi Hotel)
Mumbai
06.2005 - 03.2007
- Taking customer's orders, serve food and beverages, prepare itemized checks, and sometimes accept payments.
- Performing additional duties, which includes escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register.
- Also checking the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol and tobacco products.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Offered product samples, answered questions and helped customers find items.
Education
Bachelor of Hotel Management & Catering Operations - Hotel Management & Catering Operations
Rizvi Education Society, Bandra
Mumbai 06.2002 - 04.2005
Diploma in Bar Tending & Bar Management - Bar & Beverage Management
Cocktail & Dreams Institue
01.2005 - 05.2006
Skills
Leadership skills
Timeline
District Manager
STARBUCKS COFFEE
07.2019 - Current
Store Manager of Operations
STARBUCKS COFFEE
08.2013 - 06.2019
Store Manager of Operations
Dominos Pizza
06.2012 - 07.2013
Restaurant General Manager
KFC Restaurant (YUM Brands)
05.2011 - 06.2012
Assistant Restaurant General Manager
Olive Bar & Kitchen
03.2009 - 05.2011
Bar Team Leader
P & O Cruise line
03.2007 - 02.2009
Steward
Hilton Tower (The Oberoi Hotel)
06.2005 - 03.2007
Diploma in Bar Tending & Bar Management - Bar & Beverage Management
Cocktail & Dreams Institue
01.2005 - 05.2006
Bachelor of Hotel Management & Catering Operations - Hotel Management & Catering Operations
Rizvi Education Society, Bandra
06.2002 - 04.2005
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