SAMEER PRADHAN
Noida
Summary
Dynamic Key Account Manager with a proven track record at Youngman India, showcasing expertise in strategic account planning and relationship management. Excelled in driving a 30% growth in regional sales and achieving a 95% client satisfaction rate. Skilled in CRM software like Odoo, Beta and adept at cross-functional collaboration, ensuring comprehensive service solutions and client success.
Overview
6
6
years of professional experience
Work History
KEY ACCOUNT MANAGER
Youngman India
01.2024 - Current
- Developed and executed strategic account plans to achieve revenue targets and growth objectives within assigned key accounts.
- Responsible for month-over-month (M-O-M) revenue growth from existing customers by identifying and capitalizing on upcoming opportunities within the client's business
- Managing a portfolio of 25 major accounts in the rental industry, contributing to a 30% growth in regional sales, e.g., Siemens, Godrej, Afcons, etc.
- Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
- Negotiating and finalizing key contracts with clients.
- Sought out opportunities for upselling additional products or services to existing customers.
- Developed and executed tailored strategies for each client, ensuring alignment with their business goals and objectives, leading to a 25% increase in account retention
- Built and maintained strong relationships with senior-level decision-makers, becoming the primary point of contact for clients, and achieving a 95% satisfaction rate based on client surveys
- Collaborating with cross-functional departments (marketing, operations, finance, planning) to deliver customized solutions that meet client needs and exceed expectations
- Conduct regular client meetings and business reviews, identifying opportunities for upselling, cross-selling, and new business
- Prepared and delivered detailed reports on account performance, sales forecasts, and market trends to senior leadership.
- Timely payment collection for bills, missing and damaged items, and facilitates reconciliation
- Reducing AR aging and pending issue closure
- Achieved 67% growth in revenue for Q3, reduced AR aging by 86%
- Tools used: Beta, Odoo 15, and 17
CUSTOMER SUPPORT ENGINEER
Shipsy
08.2021 - 05.2023
- Provided customer support for a logistics FLM software platform, app troubleshooting, technical issues, and resolving customer inquiries
- Conducted product demonstrations and training (API integrations, analytics dashboard, etc.)
- Resolved 70+ technical support tickets per week within a TAT
- Collaborated with cross-functional teams on bug fixes to support client and internal stakeholders within TAT
- Assisting and providing customer support to HPL and 3PL clients (domestic and international) daily through various channels: WhatsApp, Slack, email, calls, and G-meets
- Ensuring smooth end-to-end tracking of the shipment life cycle to reduce losses (order pickups and delivery)
- Clients handled: Zepto, Wellness, JFL, BBK, BK, Starlinks, Zajil, Apollo, Pickly, Aster, Milezmore, etc
- Tools used: Metabase, Elastic Search, Postman, Jira, New Relic
CARGO AGENT
Transguard Group LLC
10.2019 - 02.2021
- Managed warehouse inventory by receiving, storing, retrieving, and distributing items according to established procedures
- Maintained records of shipment manifests, invoices, customs documents, and other related paperwork
- Inspected packages for damages before loading them onto planes or trucks
- Monitored temperature-controlled cargoes throughout the transit process
- Checking of pallets, contours, and ULDs before and after breakdown (tally), before build-up
- Checking of correct labels, quantities, and positioning of dangerous goods, perishable items, pill shipments, and VIP shipments
SENIOR SALES MANAGER
DHFL Pramerica Life Insurance
11.2018 - 10.2019
- Built strong relationships with clients through regular communication and follow-up activities
- Created detailed customer profiles, identified needs, and developed customized solutions
- Monitored competitors' activities and adjusted strategy accordingly to stay ahead of the competition
- Coordinating with AWPO, DGR, for LAAF hiring
- Provide training for IC 38 to agents, and ensure their passing results for the business
- Conduct MWP in defined areas, such as the Army center, regiments, and units, etc
- Maintain the APR above 90%, and ensure the renewals reach 100%
Education
Master of Business Administration - Marketing
Rajeev Institute of Business Management
Pune, India05.2012
Bachelor of Commerce - Business Management
Lucknow University
Lucknow, India05.2009
Skills
- Up-selling and cross-selling techniques
- Relationship building and management
- Effective negotiation
- Service solution development
- Consultative support
- Strategic account planning
- Strategic planning and execution
- Cross-functional collaboration
- CRM Software Proficiency: Odoo, Beta, JIRA
- Tools: Elastic Search, Metabase, Postman, Slack, New Relic
Languages
- English
- Hindi
- Nepali
- Bengali
Personal Information
Nationality: Indian
Timeline
KEY ACCOUNT MANAGER
Youngman India
01.2024 - Current
CUSTOMER SUPPORT ENGINEER
Shipsy
08.2021 - 05.2023
CARGO AGENT
Transguard Group LLC
10.2019 - 02.2021
SENIOR SALES MANAGER
DHFL Pramerica Life Insurance
11.2018 - 10.2019
Master of Business Administration - Marketing
Rajeev Institute of Business Management
Bachelor of Commerce - Business Management
Lucknow University
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