Sameer Saxena
Associate Vice President - Delivery
Pune
Summary
AVP Global Delivery, Enterprise Platforms managing multi-geo delivery, governance frameworks, and escalation handling across 2–3 regions for complex enterprise platform programs. Oversees transformation execution across global teams while improving predictability, client trust, and operating discipline. Brings program-level leadership across ServiceNow and enterprise applications with a focus on delivery consistency and cross-border coordination.
Overview
2
2
Languages
4
4
Certifications
21
21
years of professional experience
Work History
Practice Head - ServiceNow
Emergys
Pune
10.2025 - 06.2026
- Oversaw end-to-end ServiceNow business unit, driving revenue growth and profitability.
- Defined and executed practice roadmap aligned with partner ecosystem and enterprise client needs.
- Directed global pre-sales efforts, including solution architecture and commercial estimations.
- Served as executive sponsor for key enterprise accounts to ensure sustained growth.
- Established leadership bench and governance frameworks to support scalable operations.
- Enhanced practice maturity and OEM alignment to strengthen credibility within Big 4 partners.
Global Delivery Head - ServiceNow
Jade Global
07.2018 - 09.2025
- Built, scaled, and governed a global ServiceNow practice, achieving ~25% year-over-year revenue growth
- Owned P&L-aligned delivery performance, including utilization management, margin optimization, and cost controls
- Partnered with Sales and Alliances to develop GTM offerings, accelerators, and vertical solutions
- Led large transformation programs for global enterprises across ITSM, CSM, HRSD, CMDB, and SPM
- Served as executive escalation point and trusted advisor for complex, multi-year client engagements
- Big 4 / Captive Value: Predictable delivery, strong governance, multi-geo operations, executive engagement
Associate Manager, Lead Consultant, Technical Consultant
Jade Global & Infogain
01.2005 - 01.2018
- Delivered enterprise-scale Oracle Applications and Analytics transformations
- Established expertise in platform architecture, global delivery, client advisory, and offshore leadership
- Advanced from hands-on delivery to ownership of team, program, and client relationships
Education
Master of Science - Adv Post Graduate Diploma in Computer Application
Maharishi Dayanand University
Rohtak, IndiaMaster of Arts - Sociology
CSJM University
Kanpur, IndiaBachelor of Arts - Political Science, History And Sociology
Lucknow University
Lucknow, IndiaSkills
ServiceNow solution architecture
ITSM implementation
CMDB governance
Integrations & reporting
Platform administration
Data migration
ServiceNow Practice & P&L Ownership
Business Unit Strategy
Pre-Sales & Deal Shaping
Global Delivery & Operating Model Design
Executive Client Advisory & Governance
GTM strategy
Partner alliances
Portfolio, Margin & Forecast Management
Leadership Development & Succession Planning
Growth planning
Knowledge management
Certification
ITIL 4 Foundation
Timeline
Practice Head - ServiceNow
Emergys
10.2025 - 06.2026
Global Delivery Head - ServiceNow
Jade Global
07.2018 - 09.2025
Associate Manager, Lead Consultant, Technical Consultant
Jade Global & Infogain
01.2005 - 01.2018
Master of Science - Adv Post Graduate Diploma in Computer Application
Maharishi Dayanand University
Master of Arts - Sociology
CSJM University
Bachelor of Arts - Political Science, History And Sociology
Lucknow University