Sameer Shah
Sales Operations
Southeast Delhi
Summary
As an accomplished Sales Operations Manager with certifications in Sales Enablement and Revenue Enablement, I specialize in optimizing sales operations for SaaS and B2B environments. Over my career, I've led initiatives that directly contributed to significant revenue increases. Some of my key achievements include:
- Driving a 10% quarter-over-quarter sales growth through data analysis and strategic planning.
- Optimized Sales workflow resulted 30% reduction in sales lifecycle.
- Implemented training modules and onboarding structure which reduced
the ramp up time by 40% - Achieved a 50% reduction in the time taken to identify and reach out to our buyer personas through implementation of integrated tech stack
Overview
8
8
years of professional experience
7
7
Professional Education
Work History
Operations Optimization Consultant
novo
02.2024 - Current
- Conducted a comprehensive audit of existing systems and processes to identify areas for improvement.
- Analyzed business needs and configured workflows, automation, and business rules to streamline ticket routing, prioritization, and reporting.
- Orchestrated the successful optimization of Zendesk, enhancing customer service efficiency by 40% and reducing resolution time by 25%.
- Developed comprehensive dashboards and analytics, resulting in a 20% improvement in ticket resolution time.
- Documented new processes and procedures, creating a knowledge base to ensure smooth operations.
Sr. Sales Enablement Manager
Choice Logistics Inc
04.2019 - 03.2023
- Strategic Sales Planning and Execution: Developed and implemented effective sales plans to achieve revenue targets, utilizing insights from sales data analysis and market research.
- Data-Driven Decision Making: Leveraged sales data and customer insights to improve processes, forecast trends, and identify opportunities for sales growth.
- Sales Enablement and Training Development: Established a robust sales enablement function from inception, managing knowledge bases and technology stacks to streamline operations and enhance team performance through customized training programs and refined onboarding processes.
- Continuous Improvement and Vendor Relations: Identified areas for sales department improvement through audits and maintained favorable vendor relationships to negotiate terms for new products or services.
- Technology Proficiency and Innovation: Stayed current with sales operations technology trends, applying knowledge to optimize workflows and enhance operational efficiency.
Sr. Sales Support Executive
Maven Wave, an Eviden Company
01.2018 - 04.2019
- Successfully managed and motivated a team of sales support professionals
- Increased productivity through new performance management system
- Developed and implemented effective sales support processes and procedures
- Reduced lead response time by 20% by streamlining the sales support process
- Provided exceptional customer service and support
- Resolved customer issues quickly and efficiently, resulting in a 99% customer satisfaction rating
- Demonstrated strong leadership and communication skills
- Built strong relationships with key stakeholders, including sales representatives, customers, and senior management.
Subject Matter Expert
Accenture
12.2015 - 01.2018
- Spearheaded process improvement initiatives that resulted in significant cost savings and efficiency gains
- Led a team in streamlining order processing procedures, reducing order fulfillment time
- Developed and implemented data-driven process improvement strategies
- Guided cross-functional teams in adopting Lean Six Sigma principles
- Effectively identified root causes of process issues, devising innovative solutions that aligned with business objectives.
Education
Bachelor of Commerce – BCom Hons -
University of Delhi
01.2015
Skills
- Strategic Sales Optimization
- Cross-functional Collaboration
- Budget planning and forecasting
- Performance Metrics Design
- Data and trend analysis
- Sales Technology Integration
- Sales Enablement and Training
- Process improvement & optimization
- Project and change management
- Vendor management
Certification
- Sales Enablement
- Revenue Operations
- Lean Six Sigma - Green Belt
- Change Management
- Atlassian Agile Project Management
- Improve Processes and Deliver Operational Excellence
- Google Project Management (In progress)
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Operations Optimization Consultant
novo
02.2024 - Current
Sr. Sales Enablement Manager
Choice Logistics Inc
04.2019 - 03.2023
Sr. Sales Support Executive
Maven Wave, an Eviden Company
01.2018 - 04.2019
Subject Matter Expert
Accenture
12.2015 - 01.2018
Bachelor of Commerce – BCom Hons -
University of Delhi
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