Sameer Shaikh
Senior Business Analyst
Mumbai
Summary
Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills More than 17 years of experience in Business Analysis, MIS & Reporting, Automations of Excel Reports, Data Analysis, Projections, WFM, Change Management etc. Currently working with worlds no.1 background screening company, First Advantage having more than 2000 corporate clients in Business development on business planning, monitoring, reporting and data analysis projects from past 10 years. Design and carry out high quality analysis in service of projects undertaken on behalf of clients and ensure the analysis is presented in a compelling way Strong skills in Business analysis, requirements, Prioritization, MS Excel report formulation, Power BI and automation of MS Excel reports using Excel Macro and VBA. Strong ability in forecasting, revenue analysis and Business Intelligence projects. Proficient in development of Dashboards, reports and presentations. Experience in MS Access, SQL, CRM software’s, management of MIS.
Overview
24
24
years of professional experience
3
3
Language
Work History
Senior Manager
First Advantage
01.2013 - Current
- Review a company or client's business processes and identify opportunities and strategies to improve business efficiency.
- Work in close co-ordination with CEO, Business Heads and functional teams for Business case study and Modeling techniques and methods
- Work on reducing the costs and improve on profitability
- Coordinate with all the internal departments, Sales & Account management Director and business heads to ensure smooth functioning
- Give insights to the top management on performance, areas of improvement
- Management Dashboard
- Design and build effective and efficient reporting solutions, primarily in Excel and Power BI, that fulfill business operational reporting requirements and highlight key KPIs/SLAs for the business.
- Target Revenue analysis and projections from
Unit Manager
MphasiS an HP company
Mumbai
01.2014 - 01.2017
- Created and designed dashboards for Top Managements
- Responsibilities:
- Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues
- Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business
- Work in close co-ordination with CEO, Business Heads and functional teams for Business case study and Modeling techniques and methods
- Improve overall performance
- Possess all the capabilities needed to deliver effective solutions to complex business challenges
- To ensure the Revenue accounting is accurate
- Work on reducing the costs and improve on profitability
- Work on improving the process which would have a positive impact on business
- Coordinate with all the internal departments, Sales & Account management Director and business heads to ensure smooth functioning
- Give insights to the top management on performance, areas of improvement
- Prepare and share all the MIS & Dashboards on business performance on regular basis
- Find key levers which drive the revenue for business and ensure its functioning
- Implement new processes to enhance productivity of the Managed Services function
- Design and build effective and efficient reporting solutions, primarily in Excel and Power BI, that fulfill business operational reporting requirements and highlight key KPIs/SLAs for the business.
Deputy Manager Business Analyst
VFS Global Pvt LTD
08.2011 - 01.2013
- Involved in creating and driving revenue growth from Value Added Services (VAS) across multiple regions
- Responsibilities:
- Involved in forecasting and budgeting, receivables management, MIS analysis, tracking budgeted Vs
- Actual revenue monthly
- Creation of Regional Dashboard’s and presentations for CEO’s and COO’s with analysis
- Preparation of client presentations/ proposals, process mapping, closing legal contract with service provider
- Working with project managers and business sponsors to clarify the level and complexity of the business analysis effort needed for the project
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Identify organization strengths and weaknesses and suggests areas of improvement
- Suggests areas for improvement in internal processes along with possible solutions
- Participate in requirements and prioritization
- Analyzes business and user needs, documents requirements and translates into proper system requirements specifications
- Facilitate business process analysis, need analysis and assessment, requirements review and validation, content analysis, and format analysis
- Assists in the design, creation, validation and troubleshooting of planning templates and reports.
Business Analyst
MIS
11.2004 - 02.2011
- WFM & Reporting (ITO-SD), Creation & Development of Automated Reporting website for India Service Desk
- Automated all Avaya reports using Avaya scripts, Excel VBA
- And VB scripts
- Created a real time reports publishing in web page for India Service Desk in multiple Locations
- Rewarded from site leader of Service Desk Mumbai for automation of reports
- Responsibilities:
- Handling a Analytics Team of 15 MIS & 4 Service desk Analysts(across six sites in Mumbai, Pune, Bangalore, Noida, Mangalore and Chennai)
- Mentors team members responsible for gathering information from a wide range of sources to resolve problems with unknown solutions including internal business units and third party vendors
- Generation of Client and Site Reports on a regular basis
- Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly
- Creation/Design of Reports for new /existing clients as per need
- Report metrics based on team and process statistics
- To assist in WFM forecasting and scheduling activities as and when needed
- Under minimal direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements
- Analyzes business and user needs, documents requirements and translates into proper system requirements specifications
- Advises on methods to improve business processes.
- Coordinates and participates in proposals, feasibility studies, implementations, new business development and all meetings related to owned contracts
- Considers the business implications of the application of technology to the current and future business environment
- May lead the training of customers and peers
- Validate data, accuracy, meet all contract deadlines, and be available for questions on the data
- Liaison with Technical Team to insure contractual metrics are established for Go Live Dates
- Liaison with the Operations team and Account teams to ensure all reporting needs are being satisfied, delivered appropriately and on time
- Gather, analyze and understand all case data.
Intraday MIS Executive
Stream Tracmail Pvt Ltd
Mumbai
01.2002 - 11.2004
- Significant Highlights:
- Preparing daily, weekly and monthly key performance measurements (KPIs) reports of the process, which includes different parameters like ACV, CSAT, SL, CPC, AHT and Quality parameters
- Gathering the raw data of the process and making a summary reports for particular team and member
- Analyzing the data obtained and preparing reports
- Understanding of Database management and ability to use querying and reporting tools.
Education
BBA (Bachelor of Business Administration) -
Skills
Analytical and Critical Thinking
undefinedTimeline
Unit Manager
MphasiS an HP company
01.2014 - 01.2017
Senior Manager
First Advantage
01.2013 - Current
Deputy Manager Business Analyst
VFS Global Pvt LTD
08.2011 - 01.2013
Business Analyst
MIS
11.2004 - 02.2011
Intraday MIS Executive
Stream Tracmail Pvt Ltd
01.2002 - 11.2004
BBA (Bachelor of Business Administration) -
Similar Profiles
ABHISHEK VABHISHEK V
Senior Operations Analyst at First AdvantageSenior Operations Analyst at First Advantage
Anisha RoutAnisha Rout
Operations Analyst at First AdvantageOperations Analyst at First Advantage
Shea AustgenShea Austgen
Results Management Representative at First AdvantageResults Management Representative at First Advantage