SAMEER SWARUP
IT PROFESSIONAL
New Delhi
Summary
Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
IT Consultant
SOLE PROPRIETOR OF PRISTORIKA INFORMATICS
New Delhi
04.2004 - Current
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
IT Support Engineer
ADEPT SYSTEMS
New Delhi
07.1999 - 03.2004
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded in time
Education
HIGH SCHOOL (10TH STD) UP BOARD
Clancy Inter College
Mathura Uttar Pradesh 281001 07.1989 - 06.1990
Secondary Education (12TH STD) NOS
ST PAULS SCHOOL
MATHURA 07.1994 - 07.1995
SOFTWARE PROGRAMMING AND SYSTEM MANAGMENT
DON BOSCO TECHNICAL INTITUTE
NEW DELHI 08.1995 - 07.1996
DIPLOMA IN HARDWARE AND NETWORKING
DON BOSCO TECHNICAL INSTITUTE
NEW DELHI 08.1996 - 02.1997
DIPLOMA IN ADVANCE NETWORKING
DON BOSCO TECHNICAL INSTITUTE
NEW DELHI 08.1997 - 11.1997
MICROSOFT CERTIFIED PROFESSIONAL
MCP
NEW DELHI 10.2000 - 12.2000
CISCO CERTIFIED NETWORK ASSOCIATES
CCNA
NEW DELHI 07.2005 - 09.2005
Skills
Multi-Site Hardware Deployment
undefinedTimeline
CISCO CERTIFIED NETWORK ASSOCIATES
CCNA
07.2005 - 09.2005
IT Consultant
SOLE PROPRIETOR OF PRISTORIKA INFORMATICS
04.2004 - Current
MICROSOFT CERTIFIED PROFESSIONAL
MCP
10.2000 - 12.2000
IT Support Engineer
ADEPT SYSTEMS
07.1999 - 03.2004
DIPLOMA IN ADVANCE NETWORKING
DON BOSCO TECHNICAL INSTITUTE
08.1997 - 11.1997
DIPLOMA IN HARDWARE AND NETWORKING
DON BOSCO TECHNICAL INSTITUTE
08.1996 - 02.1997
SOFTWARE PROGRAMMING AND SYSTEM MANAGMENT
DON BOSCO TECHNICAL INTITUTE
08.1995 - 07.1996
Secondary Education (12TH STD) NOS
ST PAULS SCHOOL
07.1994 - 07.1995
HIGH SCHOOL (10TH STD) UP BOARD
Clancy Inter College
07.1989 - 06.1990
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