SAMEER UPADHAYA
Store Manager
Kamrup Metropolitan,Assam
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
4
4
Languages
5
5
years of post-secondary education
1
1
year of professional experience
Work History
Store & Operations Manager
RELIANCE RETAIL LIMITED (Reliance Trends)
Bangalore , Karnataka
2018.06 - 2019.08
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed 33 Customer Sales Representatives successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for fashion merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Customer Service Representatives.
- Approved regular payroll submissions for 33 employees within company HR portal.
Education
MBA - Marketing
CHRIST Deemed To Be University
Bangalore 2016.05 - 2018.03
BBA - Marketing
NERIM Group Of Institutions
Guwahati, Assam 2013.06 - 2015.04
12th Standard - Computer Science And Programming
Kendriya Vidyalaya Khanapara
Guwahati, Assam 2011.04 - 2012.03
10th Standard -
Kendriya Vidyalaya Khanapara
Guwahati, Assam 2009.04 - 2010.03
Skills
Problem Solving, Data and metrics interpreting
Timeline
Store & Operations Manager
RELIANCE RETAIL LIMITED (Reliance Trends)
2018.06 - 2019.08
MBA - Marketing
CHRIST Deemed To Be University
2016.05 - 2018.03
BBA - Marketing
NERIM Group Of Institutions
2013.06 - 2015.04
12th Standard - Computer Science And Programming
Kendriya Vidyalaya Khanapara
2011.04 - 2012.03
10th Standard -
Kendriya Vidyalaya Khanapara
2009.04 - 2010.03
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