Sameera Shiek
Bangalore
Summary
Enthusiastic and well-groomed individual seeking to join the aviation industry as a cabin crew member. Passionate about customer service, eager to learn, and committed to passenger safety and satisfaction. Possess strong interpersonal skills and a proactive approach to problem-solving
Overview
4
4
years of professional experience
Work History
RLA - Responsible Luxury Ambassador
ITC Windsor Bengaluru
Bengaluru
10.2024 - Current
- Welcome guests during check-in and give a fond farewell to guests whilecheckout.
- Handling guest complaints and concerns in an efficient and timely mannerOverseeing VIP guests, arrivals and departures.Detailed information regarding arrivals and room requirements.
- Check on VIP reservations, and complete their pre-registration formalities.Collect
- Guest feedback during guest departure along with his likes and dislikes.
Senior Executive
Flipkart
Bengaluru
05.2021 - 06.2024
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
Customer Service Representative
Zomato
Bengaluru
08.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Arts - Psychology
Krupanidhi Degree College
Bengaluru 03-2021
HESP (ARTS) - Psychology
Jyoti Nivas Pre-university College
Bengaluru 03-2018
Skills
- Guest relations
- Conflict resolution
- Customer feedback
- Cross-functional collaboration
- Ability to remain calm under pressure
- An honest , Reliable and Disciplined approach towards work
Languages
Hindi
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Accomplishments
- increasing guest satisfaction scores through new service protocols, boosting revenue through targeted marketing or event planning, reducing operational costs through efficiency improvements, and enhancing team morale and retention through new training programs.
Affiliations
- Volunteering: Highlight community engagement, empathy, and skills
- Tutoring: Demonstrate patience, communication, and teaching skills
Timeline
RLA - Responsible Luxury Ambassador
ITC Windsor Bengaluru
10.2024 - Current
Customer Service Representative
Zomato
08.2021 - 10.2022
Senior Executive
Flipkart
05.2021 - 06.2024
Bachelor of Arts - Psychology
Krupanidhi Degree College
HESP (ARTS) - Psychology
Jyoti Nivas Pre-university College