Sameer Chandra Kotte
Hyderabad
Summary
Process and Compliance Manager at ICICI Bank with a strong focus on regulatory compliance and risk assessment. Achieved significant improvements in client onboarding processes, resulting in enhanced operational efficiency. Demonstrated leadership in fraud detection initiatives and employee training programs, fostering high performance and teamwork to meet strategic goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process and Compliance Manager
ICICI Bank
12.2022 - Current
- Optimized client onboarding process, enhancing efficiency of account openings.
- Engaged multiple departments to create approaches responding to regulatory demands.
- Provided guidance and training to junior analysts, fostering culture of continuous learning within team.
- Escalated fraudulent activities by customers to financial institutions.
- Delivered high-quality due diligence reports that identified fraudulent customers.
- Identified potential suspicious activity by performing transaction monitoring, and escalating cases for further investigation.
- Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
- Performed periodic reviews of existing client files, ensuring continued adherence to AML/KYC requirements.
- Collaborated with global teams to ensure the consistent application of AML/KYC standards across all business units.
- Conducted comprehensive research on clients' backgrounds, verifying identities, and assessing risks for potential financial crimes.
- Supported management in the preparation of regulatory reports, demonstrating compliance with applicable laws and regulations.
- Developed key performance indicators to measure the effectiveness of AML/KYC processes and identify areas for improvement.
- Identified, investigated and reported on suspicious financial activity to the relevant authorities.
- Assisted in the development of strategies for detecting fraud and money laundering schemes.
- Monitored changes in customer behavior that may indicate possible criminal activity.
Team Manager
ICICI Bank
04.2021 - 11.2022
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones
- Enhanced client onboarding process by streamlining KYC documentation collection and verification.
- Conducted regular performance reviews, identifying areas for improvement, and providing guidance for professional growth.
- Enhanced customer satisfaction levels by consistently monitoring a team of 16 members' performance and providing constructive feedback.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
Deputy Manager
ICICI Bank
07.2019 - 03.2021
- Conferred with 50 HNI and private banking customers each day to maintain a current understanding of needs and preferences, to resolve issues, and to promote brand loyalty.
- Built and maintained relationships with new and existing clients, providing a high level of expertise.
- Assisted clients with the KYC procedure while opening accounts under savings accounts and business entities.
- Did cross selling and up selling of all banking products.
- Increased the portfolio of the customer by conducting cross-functional events and reference programs.
- Developed strong relationships with internal stakeholders to foster seamless communication throughout the KYC process.
- Performed periodic reviews of existing client files, ensuring continued adherence to AML/KYC requirements.
- Analyzed customer profiles and transaction patterns, identifying trends indicative of potential fraud or money laundering activity.
- Generate new business and referral clients in partnership with financial advisors and the branch team. Educate clients on available technology tools, enabling the development and implementation of solutions to achieve personal financial goals.
Education
PGDM - Business Management
ICBM SBE
Hyderabad, IndiaSkills
- Regulatory compliance
- Risk assessment
- Transaction monitoring
- Customer due diligence
- Fraud detection
- Process optimization
- Performance management
- Employee training
- Team collaboration
- Cross-functional communication
- Project management
- Leadership
- Problem-solving
Personal Information
Title: Process And Compliance Manager
Certification
Certified in NISM (National Institute of Security Management)
Management Essentials ISB (Indian School of Business)
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
- Certificate for Best case presentation in International Case conference.
Timeline
Process and Compliance Manager
ICICI Bank
12.2022 - Current
Team Manager
ICICI Bank
04.2021 - 11.2022
Deputy Manager
ICICI Bank
07.2019 - 03.2021
PGDM - Business Management
ICBM SBE
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