RAHUL SHARMA
Hamirpur
Overview
3
3
years of professional experience
Work History
Subscriber Services Analyst
Finxera, powered by Priority Technology Holdings
Chandigarh
01.2023 - Current
- As a Subscriber Services Analyst conduct a thorough analysis of the provided documents and proceed to upload them onto the designated dashboard through the Subscriber platform, as instructed by the Subscriber with a team of 11 members
- Engaging with the CRM (Debt Manager) to oversee and manage client information, as well as handle confidential documents with utmost discretion and professionalism which resulted in 100% proficiency in the document uploaded
- Regularly reporting on risk management and implemented mitigate strategies to reduce vulnerabilities
- Successfully streamlined email processing workflows, resulting in 20% increase in efficiency
- Played a crucial role in maintaining positive relationship with subscribers, ensuring their satisfaction and contributing to the overall service or product being provided.
Billing Analyst
ECLERX SERVICES LIMITED
Chandigarh
01.2021 - 01.2023
- Worked as a billing analyst that gave me exposure to understand the areas of opportunities to make any resolution the most economical & effective
- Provided detailed product information to customers to make them understand the functionality of services
- Real-time support over chat on multiple scenarios made me improve my skills & ability to become a problem solver in any scenario
- Maintained excellent customer satisfaction by assisting and helping them with any questions, billing queries and complaints
- Collaborated with clients to understand their business processes and provided tailored solutions
- Actively participated in training programs to enhance team skills and knowledge.
Education
B.C.A -
HIMACHAL PRADESH UNIVERSITY
Higher Secondary Education -
CENTRAL BOARD OF SECONDARY EDUCATION
Skills
- Decision-making and accountability
- Time Management and Multitasking
- Critical thinking
- Ability to convey complex information in a clear and concise manner
Accomplishments
- Achieved a 98% accuracy rate in email documents processing, exceeding the company benchmark of 95%
- Recognized with spot award for meeting the KRA goals specified by company
- Successfully resolved complex billing discrepancies for high valued clients
Timeline
Subscriber Services Analyst
Finxera, powered by Priority Technology Holdings
01.2023 - Current
Billing Analyst
ECLERX SERVICES LIMITED
01.2021 - 01.2023
B.C.A -
HIMACHAL PRADESH UNIVERSITY
Higher Secondary Education -
CENTRAL BOARD OF SECONDARY EDUCATION
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