SAMEER KUMAR JENA

• October2021-Dec2021

To Ensure 20% of the SBU Associates Future Skilled 2 Follow up on Bench & FAFD Associates Upskilling/SKU Completions 3 Skill & Profile updates : Profile update of Technical Billable associates in SPMS 4. Ensure Audits Data is Prepared in Time and as per the schedule. 5. Maintain timely data/ records and reports as required by various organizational/ Function-specific Process, Operations

IES – 1410 Achieved 100% , 810 Achieved 50% KRA

DES – 769 Achieve 100%, 532 Achieved 50% KRA

Internal training Project, resulting 100% completion by guiding associate.

1.SLN/ Process Compliance- to maintain 3.75 on training SLNs & for Effectiveness it should be 3.5 2. Following ELTP recruitment Process as per the Tech M Policy 3. Vendor Management in SAP tool. 4. Releasing the Training POs and Parking the invoices as per the Process

1. Bench Connect : 6 in person Bench connect sessions are done and resolved the issues related to NAD SKUs with 250+ Associates.

2. New Joiner Connect : Addressed and introduced the Tech M learning portals to almost 600+ New joiners

3)Ensured that 90% of the Associates have updated their Skill set in SPMS portal for Every 6 months.

4)Participated in Campus Recruitment

1. 15% Future Skilled Associates deployed 2. Skilling Benefit realization 3. Recruiting the ELTPs as and when required by Business. 4. External Training Cost Reduction and releasing the PO in time for External Trainings.

External Trainings Done During Jan 2023 to Dec 2024

*Close to 200 associates Successfully completed the External Trainings and achieved better customer billable roles

*. Internal Trainings Done During Jan 2023 to Dec 2024

Close to 250 Project Internal Trainings were conducted and closed in the tool.

Oracle Partner Network Business Operations

Interaction with program owners, partners, account managers, systems and operations teams, and other stakeholders to ensure operational excellence (email, phone, chat, web conference)

Worked with Oracle partner Live support and diligently complete all task

Researched ,claimed and rapidly resolved client conflicts to prevent loss of business sales.

SFDC Tools Responsible for vetting and gaining accurate information from Sales and rejecting requests that are missing required information

• activity tracking, action item creation, and forecasting; utilizes Workday for time tracking

• Respond quickly and accurately to direct requests

• Communicate effectively with internal team, Sales, Delivery, and Operations teams

Identify worldwide parent company-Membership

❼Payment follow-up, Track -Po, wire transfer and credit card for book membership ❼Credit hold partner and Compliance hold partner payment follow up

❼Complete daily, weekly and monthly report

❼Ensure service level agreements are met in competency center.

❼End-to-end ownership of Payment, Support and Contract processes

❼Understand inter-dependencies of the processes and systems

❼Analysis of program elements & reporting to identify & communicate trends, issues & areas of ongoing improvement

Leading Most valued customer team HP❼ Hewlett-Packard

❼Verify SKU code, Check price in HP portal and verify documents, investigate the problem occurs transaction issue, retrieve tickets from client customized data tool.

❼Upload correct documents which are required any critical case.

❼Monthly operation processing all critical case resolve it systematic way.

- Handling global reseller partner query through email, resolve issues on real time basis

-Contract Memorandum of understanding and rebate approval sheet generate for reseller partner and audit authentic partner rebate submission.

-Verify authentic seal and signature, email id, contract dates, renew date of various Reseller and end- user customer, proper document.

-Validate old contracts and send approval report to country manager.

-Clarification for each transaction detail communication to business unit and internal verification team.

-Ad-hoc report presentation as per client request.

-Vendor management -3rdparty management of product delivery

❼Sales operation, pre sales operation, customer support ,service delivery

❼India government Project

❼Listing various ratting hotel- pan India in Indian railway tourism site - http://www.irctctourism.com/

❼Follow Up on getting IRCTC contract forms filled up from Clients that have signed up

❼Support for South pacific /Australia, New Zealand hotel client (credential Agoda and expedia )

❼ Follow up on pending contract formalities/ forms after a client signs up, to support Direct Sales managers.

❼Reports on Documents progress audit, verify signature and contract date

❼Generate various reports as per business demand

❼Maintains operations by following policies and procedures

❼ Working for Malaysian tourism contracts between hotels

🡪Research on functional business various level of Organization.

🡪Fix the meeting with corporate client and show them presentation about KVQA ISO certification profile

🡪Engaging with bloggers, Email to specific client across Bangalore and Hyderabad.

🡪Verification the legal document of client and giving quotation regarding ISO Certification process Legal advice for ISO certification verification process.

🡪Monitoring desire quality document review.

🡪Analyzing organization for ISO certification.