Microsoft AX
Sameer Manattu Thazham
MBA
Chennai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Top-level Manager position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Deputy Showroom Head
Malabar Gold and Diamonds
Chennai
01.2021 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained professional, organized and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Executive Manager
Silk Gate LLC
Muscat
01.2019 - 01.2021
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Improved brand awareness by monitoring marketing campaigns and fostering membership acquisitions and business development.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Identified trends in customer marketplaces to develop valuable solutions.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
Deputy Showroom Head
Malabar Gold and Diamonds
Chennai
12.2012 - 12.2018
- Applied customer feedback to develop process improvements and support long-term business needs.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
MBA - Finance, Human Resource
University of Sunderland
London 12.2010 - 06.2012
Skills
Staff Management
Strategic planning
Policies and procedures
Coaching and mentoring
Operations management
Mathematical calculations
Key Performance Indicators
Budgeting
Sales and marketing
Business administration
Financial Management
Software
Microsoft Excel
Microsoft Dynamix
Certification
Gemological Institute of America (GIA)
Timeline
Deputy Showroom Head
Malabar Gold and Diamonds
01.2021 - Current
Executive Manager
Silk Gate LLC
01.2019 - 01.2021
Gemological Institute of America (GIA)
03-2014
Deputy Showroom Head
Malabar Gold and Diamonds
12.2012 - 12.2018
MBA - Finance, Human Resource
University of Sunderland
12.2010 - 06.2012