SAMEER PASHA
RAICHUR
Summary
Strategic application support engineer skilled in providing efficient resolution to application issue through troubleshooting and performance enhancements. Offering several years of positive industry contribution to bring value to a professional role. Seasoned Spare Parts Manager with expertise organizing logistical procurement of parts and equipment. Balances busy schedule of customer requests to keep clients satisfied and informed during work order processes. Communicates with customers directly and over phone to satisfy questions and concerns. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Application Support Engineer
3i-infotech consultancy pvt ltd, India
HYDERABAD
09.2023 - Current
- Resolved any issues raised by participants during the training session in a timely manner.
- Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
- Provided support for trainers in order to ensure successful delivery of courses.
- Scheduled space or equipment for special programs, meetings and conferences.
- Distributed work orders to departments.
- Operated DMS systems to process and store documents in an organized manner.
- Maintained records of all documents stored in the system, including metadata such as date created and author.
Spare Parts Manager
SHAH MOTORS
RAICHUR
07.2020 - 08.2023
- Developed and implemented inventory control systems to ensure accuracy of stock levels.
- Maintained records of all incoming and outgoing parts, including pricing information and supplier details.
- Coordinated with the engineering team to identify required spare parts for new products.
- Analyzed customer complaints to determine root cause and corrective action plans.
- Monitored inventory levels in order to anticipate future needs and prevent shortages.
- Conducted periodic physical inventories of stored items to verify accuracy of records.
- Provided technical advice on the selection, installation, maintenance, repair and replacement of spare parts.
- Liaised with purchasing department to ensure timely delivery of parts according to customer requirements.
- Planned regular maintenance schedules for various equipment components in order to minimize downtime.
- Evaluated vendor performance based on quality, cost effectiveness and reliability.
- Trained personnel on proper storage techniques and safety protocols when handling hazardous materials.
- Identified prioritized customers and expedited shipping of urgently needed parts.
- Followed up on parts availability notices to keep customers informed about pace and process of work orders.
- Controlled inventory system and proposed organizational techniques to save space.
- Utilized computers and software to manage records and track inventory.
- Pushed discounted rates for aging parts and equipment to improve sales opportunities.
- Educated and mentored professionals to handle incoming customer requests quickly and correctly.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Junior Engineer
Emmvee photovalitical power Pvt Ltd
Bangalore
03.2018 - 06.2020
- Documented technical specifications for new products during development process.
- Performed maintenance activities on equipment according to schedule.
- Performed inspections of finished constructions.
- Finished projects on time and within budget.
- Fulfilled orders by successfully planning, budgeting, and coordinating projects.
- Generated engineering documentation and oversaw design projects.
Trainee Engineer
Billforge pvt ltd
Bangalore
12.2015 - 12.2017
- Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.
- Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
- Programmed CNC machines using G&M codes in accordance with established procedures.
- Checked accuracy of programs prior to running production runs utilizing simulation software packages.
- Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
- Repaired damaged parts according to company standards before returning them back into service.
- Set controls to regulate speed, feed and coolant flow.
- Monitored and adjusted processes or equipment to improve quality and productivity.
Education
DIPLOMA IN MECHANICAL ENGINEERING - Mechanical Engineering
Govt Polytechnic Collage
Devdurga01-2016
ITI (FITTER) - MECHANICAL
GOVT ITI COLLAGE
RAICHUR08-2012
High School Diploma -
GOVT HIGH SCHOOL
RAICHUR04-2010
Skills
- Network configuration
- User Support
- Technical Writing
- Application process improvement
- Technical issue resolution
- Customer Support
- Special audit assignments
- Inventory auditing background
- Logistics Planning
- Stock control
- Warehouse Management
- Sales Promotion
- Inventory Management
- Warehouse Operations
- Supply Chain Coordination
- Ordering parts
- Customer Relations
- Purchasing oversight
- SAP understanding
- Inventory Auditing
- Operations Management
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Urdu
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Timeline
Application Support Engineer
3i-infotech consultancy pvt ltd, India
09.2023 - Current
Spare Parts Manager
SHAH MOTORS
07.2020 - 08.2023
Junior Engineer
Emmvee photovalitical power Pvt Ltd
03.2018 - 06.2020
Trainee Engineer
Billforge pvt ltd
12.2015 - 12.2017
DIPLOMA IN MECHANICAL ENGINEERING - Mechanical Engineering
Govt Polytechnic Collage
ITI (FITTER) - MECHANICAL
GOVT ITI COLLAGE
High School Diploma -
GOVT HIGH SCHOOL
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