Sameer Shah
Kandivli (west)
Summary
To add value to the organization by contributing to achieving the organizational goals with best individual efforts and continuous self-development. Desire a position with career growth potential.
Solutions specialist with strong focus on delivering impactful results. Adept at team collaboration, ensuring seamless integration of innovative solutions to meet business needs. Highly adaptable, excelling in dynamic environments with proven skills in problem-solving, strategic planning, and customer relationship management. Recognized for reliability and ability to align with evolving project requirements.
Overview
34
34
years of professional experience
5
5
Certifications
Work History
IT Solution Specialist
Mott Macdonald Pvt Ltd.
09.2020 - Current
- Take ownership of the server and infrastructure and be responsible for its availability and performance.
- Establish system management tools to produce regular reports and use historical data for trend analysis.
- Actively participate and contribute to capacity planning process with supporting documentation.
- Coordinate with suppliers for equipment delivery, implementation, and service maintenance contracts.
- Ensure all live servers are up to date with security patches and have latest anti-virus signatures.
- Conduct detailed assessment of the business requirements and propose appropriate technical solutions.
- Liaise with internal teams on new project initiatives, upgrades, and rollouts.
- Provide escalation support to Support Professionals by providing guidance in problem solving customer issues. Use all available resources to resolve these issues as efficiently as possible. Ensure that the guidance is translated into coaching and effective feedback for the Support Professionals.
Senior Infrastructure Analyst – Eastern Infrastructure
Mott Macdonald Pvt Ltd.
01.2012 - 09.2020
- Coordinate routine health checks on office-based Server Rooms and take appropriate actions.
- Investigate and resolve incidents related to server infrastructure in timely manner to the satisfaction of all stakeholders.
- Work with other resolver groups to ensure that major incidents and problems are resolved effectively.
- Maintain up-to-date documentation of system configuration, hardware inventory and license installed.
- Assess end user impact of proposed system changes and manage communication of service outages.
- Provide day-to-day supervision and management of directly assigned team of Support Professionals. Ensure that Support Professionals have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency.
- Provide feedback to Support Professionals on their daily performance and behavioral activities in an effective and timely manner. Communicate expectations to new employees and provide timely business updates and changes.
- SD WAN solution and its implementation (Cisco Meraki and Riverbed)
- Manage vendors, Monitor infrastructure and risk assessment
- Cloud based security and ensure right size bandwidth usage.
- AD, ADFS, DA, DNS, SCCM and IPAM solution and its operations
- Routing and Switches (To ensure scalability, security, optimization and looping control)
- Network Assessment on monthly basis (WhatsApp-Gold)
- Risk Analysis and Mitigation
Sr. IT Administrator
Mott Macdonald Pvt Ltd.
07.2011 - 12.2011
- Coordinate routine health checks on office-based Server Rooms and take appropriate actions.
- Investigate and resolve incidents related to server infrastructure in timely manner to the satisfaction of all stakeholders.
- Work with other resolver groups to ensure that major incidents and problems are resolved effectively.
- Maintain up-to-date documentation of system configuration, hardware inventory and license installed.
- Assess end user impact of proposed system changes and manage communication of service outages.
- Provide day-to-day supervision and management of directly assigned team of Support Professionals. Ensure that Support Professionals have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency.
- Provide feedback to Support Professionals on their daily performance and behavioral activities in an effective and timely manner. Communicate expectations to new employees and provide timely business updates and changes.
- SD WAN solution and its implementation (Cisco Meraki and Riverbed)
- Manage vendors, Monitor infrastructure and risk assessment
- Cloud based security and ensure right size bandwidth usage.
- AD, ADFS, DA, DNS, SCCM and IPAM solution and its operations
- Routing and Switches (To ensure scalability, security, optimization and looping control)
- Network Assessment on monthly basis (WhatsApp-Gold)
- Risk Analysis and Mitigation
Executive – L2
Rolta India Limited
09.2007 - 06.2011
- Administering domain users and domain resources.
- Assigning Group Policy and Security and Disk Quota
- Creating, configuring and managing users, groups, policies and shared resources for the clients.
- Assigning permissions on network resources at different user levels.
- Installation & Administer of Antivirus server throughout the network.
- Monitor health of servers and troubleshoot in case of Failures.
- Backup and Restoration of files belonging to users (Using VERITAS software).
- Managing Creating / Deleting of User account.
- Managing / Maintaining of Print Server.
- Managing of Daily Backups, Creating of new backup Jobs. ( Symantec Backup Exec V12.5)
- Providing support to Shaw Rolta Limited with pro-active IT-management and support operations.
Partner
Array Infotech
01.2000 - 09.2007
- Independent Setup carrying out the following activities.
- Assembling and troubleshooting of computers & Servers, installation of operating systems and third-party software according to Customers specifications.
- Imparting training to end-users and Management in the post-implementation phase and promoting security awareness in clients and end users.
- Installation and configuration of the computer systems at the client's site, this includes hardware, software, integration of the network components and testing.
- Tally ERP applications configuration and support
Partner
Kiosk Computers Pvt. Ltd.
08.1993 - 01.2000
- Independent setup operations and support infrastructure.
- Represented the Company to its Clients for Project Management, LAN Installation, and System Design & Implementation Software Development. (ERP)
Hardware Engineer
Cunix Solutions
12.1991 - 07.1993
- Responsibilities include System / Network administration, support and ensuring smooth functioning of the network at the customer sites.
- Experience of independently setting up medium sized LAN networks.
- Imparting Training on basic Software like AutoCAD, MS-Office, FoxPro Etc.
Education
Bachelor of Science - IT
Sikkim Manipal University
09.2010
Diploma - Electronics & Telecomm.
S. H. Jondhale Polytechnic
06.1991
S.S.C. - undefined
Maharashtra Board
03.1988
Skills
- IT project setup of HO and branch offices entire infrastructure included active and passive networking, network security system installation, server installation
- IT documentation like SOP, Network diagrams, IT Solutions, and project implementation document preparation
- IT Budget analysis and preparation
- IT audit documents preparation
Certification
ITIL V3 Foundation Certified
Accomplishments
- My work experience has imparted the expansive knowledge, leadership and expertise of large and small corporate environments with the direct business unit interaction and complete infrastructure deployment and maintenance across varied technologies.
- I believe in “Keep it Simple” attitude and am welcoming to new ideas / better approaches towards work. Being a quick learner, working on newer technologies always attracts me.
- I am a dedicated, responsible and detail-oriented communicator with the drive and desire to provide innovative and resourceful solutions to wide array of situations.
Training
- Cisco - CCNA
- Network Monitoring Tool - WUG (WhatsUp Gold)
- Advance Windows Server 2012 - 20412B.
- Backup Tools – CommVault
- Storage - Data ONTAP 7-Mode administration (NetApp)
- Microsoft Azure – 70-103
Others
- Vendor Management
- Reporting, Project Management.
- IT project setup of HO and branch offices entire infrastructure included active and passive networking, network security system installation, server installation and thin- clients system.
- IT Budget analysis and preparation.
- Recommended IT Hardware and software specification for procurement
- IT New product evaluation and finalization.
Timeline
IT Solution Specialist
Mott Macdonald Pvt Ltd.
09.2020 - Current
Senior Infrastructure Analyst – Eastern Infrastructure
Mott Macdonald Pvt Ltd.
01.2012 - 09.2020
Sr. IT Administrator
Mott Macdonald Pvt Ltd.
07.2011 - 12.2011
Executive – L2
Rolta India Limited
09.2007 - 06.2011
Partner
Array Infotech
01.2000 - 09.2007
Partner
Kiosk Computers Pvt. Ltd.
08.1993 - 01.2000
Hardware Engineer
Cunix Solutions
12.1991 - 07.1993
Diploma - Electronics & Telecomm.
S. H. Jondhale Polytechnic
S.S.C. - undefined
Maharashtra Board
Bachelor of Science - IT
Sikkim Manipal University