Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Sameer Suresh Harsha

Sameer Suresh Harsha

Talent Acquisition / Recruiting/ HR Operations
Noida

Summary

A Human Resource professional with experience in BPO/ITES of 9 (plus) years in Global Talent Acquisition, recruiting, screening and placing professionals in full time positions. Managed team and worked closely with Senior Management, Business Stakeholders and Vendors. During my span I have handled various recruiting roles like US IT staffing, Operations, Finance, Supply Chain, HR,FMCG, Retail and High Volume. I have recruited for positions across the US, Canada, Panama, Trinidad, Philippines and India. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

13
13
years of professional experience

Work History

Manager Recruitment-Talent Acquisition (HR Ops)

Astra Business Services Pvt Ltd
Noida
07.2022 - 05.2023
  • Talent Acquisition, Employee Relation, Performance Management, Talent Management, HR Investigations etc.
  • Designed new recruiting strategies and on-boarding modules.
  • Manage talent acquisition process through various sources (Job boards, Headhunting, Social Media, Campus Drive, Onsite Vendor Drives, and Employee Referrals etc.)
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing leaders to maximize participation with existing employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Communicated clearly with employees, vendors and stakeholders to keep everyone on same page and working toward established business goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Stakeholder touch base on a bi-weekly basis to forecast future hiring needs as well as increasing incremental count.
  • Help & recommend build an improved employer brand. Coaching recruiters and stakeholders on interview techniques to create good candidate experience.
  • Tracking recruiting metrics.
  • Keep all job descriptions up-to-date.
  • Build a long term stakeholder liaison
  • Rich experience in vendor management.
  • Hands-on experience in handling investigations
  • Sound knowledge of employee engagement
  • Good understanding of hire-to-retire process
  • Projecting monthly RAG analysis.
  • Actively involved in skip level meetings with employees for an understanding their challenges, and to control attrition.
  • Actively conducting fundoo Friday's/ Festival celebrations/ Birthday celebrations.


Recruiting Supervisor - Global Talent Acquisition

iQor India Services Pvt Ltd
Noida
11.2014 - 07.2022
  • As a Recruiting Supervisor in Global Talent Acquisition & progressed to being accountable for entire gamut of Recruiting.
  • Company's overall headcount of 40000 at all 10 countries with 50+ contact centres. India site headcount of 1200+ employees.
  • Hired 250+ employees for HP Domestic contact centre, and worked to build a 500+ state of the art facility for HP
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Supervised a team of 4 recruiters. Offered advice to all recruiting team members to ensure all company goals, targets, and compliance's were met
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Driving & supervising the entire gamut of Talent Acquisition activities from identifying the resource pool from multiple sources till onboarding of the candidate.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Partner with business leaders and senior management to execute market competitive compensation plans.
  • Creating a talent pipeline for future requirements and mapping industry/competitors for critical roles.
  • Identified training needs of Recruiters and Sr. Recruiters, and motivated their daily performance.
  • Responsible for timely creation of requisitions for all lines of business.
  • Recruiting all exempt level positions (Operations, Support, Finance, Supply Chain, IT, US Staffing, HR) from junior, Middle and senior leadership.
  • Provided hiring support for all position interviews in USA, Canada, Panama, Columbia, Philippines and Trinidad.
  • Handling recruitment life-cycle for sourcing best talent from diverse sources post identifying manpower requirement.
  • Good understanding of US Tax terms, W2, C2C, 1099.
  • Fair understanding of US Tax systems.
  • Understanding of US staffing and H1B

Senior Agent -Third Party Debt Collections

iQor India Services Pvt Ltd
Noida
06.2011 - 06.2014
  • Worked as Senior Agent Third Party Collection. Collect on the accounts which are very old, over achieved the given targets. Rated amongst the top performers of the portfolio.
  • Work closely with the Team Leader and coaching new hires of the team to come up the learning curve and achieve their monthly targets.
  • Took Second Voices for the team and help achieving the Team Target for each month.
  • Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
  • Informed clients of policies and procedures.
  • Resolved caller issues quickly and thoroughly.
  • Participated in high volume recruiting for the line of business. Pre-screening candidates.

Team Leader - Operations - Third Party Collection

Jupiter Infotech
Ajmer
04.2010 - 04.2011
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Directly supervises a team of 15-20 call center agents
  • Utilizes reporting to manage improvements in individual, team and queue performance.
  • Managed service levels based on client contract agreements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Education

Bachelor Of Commerce

Baudh Gaya, India
  • Business Organization


Skills

    Coaching and mentoring

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager Recruitment-Talent Acquisition (HR Ops) - Astra Business Services Pvt Ltd
07.2022 - 05.2023
Recruiting Supervisor - Global Talent Acquisition - iQor India Services Pvt Ltd
11.2014 - 07.2022
Senior Agent -Third Party Debt Collections - iQor India Services Pvt Ltd
06.2011 - 06.2014
Team Leader - Operations - Third Party Collection - Jupiter Infotech
04.2010 - 04.2011
Baudh Gaya - , Bachelor Of Commerce

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Sameer Suresh HarshaTalent Acquisition / Recruiting/ HR Operations