Sameer Patel
Pune
Summary
Fraud Analyst with 2.5 years of experience in fraud domain with a strong commitment to financial security.
Experienced in fraud dispute resolution, live transaction monitoring, audit and risk management, chargeback, identifying and analyzing fraud trends and mitigating frauds.
Overview
3
3
years of professional experience
Work History
Fraud and Risk Analyst
OneCard
Pune
09.2023 - Current
- Conducted in depth investigations into complex fraud cases by contacting customers and handling their disputes.
- Quality check and audit of live transaction monitoring process and dispute management adhering to the risk strategies.
- Proficiently managed cases with rotating funds, anti-money laundering and resolved working on strict timeline.
- Handled account take over frauds, investigating the case thoroughly.
- Actively handled high level escalations with LEA and Banks.
- Continuously worked on the integration of the overall process with different verticals including merchant risk, audit, live trends and customer disputes.
Fraud Investigator
Citi Bank
Pune
04.2021 - 03.2024
- Proficiently managed chargeback process, reviewed transactional disputes and account fraud cases with cross functional teams adhering to the strict timelines.
- Led end-to-end case handling, including documentation, thorough review and client communication consistently meeting SLAs.
- Frequently handled high level escalations, resolving complex fraud issues maintaining compliance and regulatory standards to ensure client satisfaction.
- Enhanced process quality through strategic implementation, and managed continuous process improvement.
Education
BBA - Business Administration
Sinhagad, SKNCC
Pune01-2020
Skills
- Dispute Resolution
- Audit
- Quality check
- Fraud Analysis
- Transaction review
- Research abilities
- Fraud Prevention
- AML
- Customer communication
- Root cause analysis
- Risk Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Fraud and Risk Analyst
OneCard
09.2023 - Current
Fraud Investigator
Citi Bank
04.2021 - 03.2024
BBA - Business Administration
Sinhagad, SKNCC