Sameetha Rajesh

- Providing technical assistance and guidance to the support team.

- Managing and overseeing the technical support operations.

- Leading and mentoring team members to enhance their skills and performance.

- Collaborating with clients to identify and resolve complex technical issues.

- Offering assistance via phone, email, or chat to ensure effective problem resolution.

- Maintaining up-to-date knowledge of the company's products and services.

- Documenting and tracking customer interactions, issues, and solutions.

- Contributing to the improvement of support processes and procedures.

- Handling people management responsibilities, including performance evaluations and career development.

Leading and managing a team of customer support specialists.

- Distributing tasks among team members and ensuring timely completion.

- Conducting regular team meetings to discuss goals, challenges, and improvements.

- Providing mentorship and guidance to team members.

- Handling people management responsibilities, including performance evaluations and career development.

- Successfully handling major incident calls and urgent issues with prompt and effective resolutions.

- Collaborating with cross-functional teams to address complex customer issues.

- Monitoring and improving team performance through regular feedback.

- Developing and implementing strategies to enhance customer satisfaction.

- Contributing to the hiring and training of new team members.

- Application support (Java and .NET apps), SME for java, .NET applications.

- Successfully handling major incident calls and urgent issues with prompt and effective resolutions.

- Mainframe production support, batch monitoring, issue analysis.

- Project level activities, automation using UI Path and Eye-share.