SHRESTHA VISHWAKARMA
Arrah ,India
Summary
A dedicated professional with a strong ability to work efficiently with diverse groups, demonstrating excellent communication skills and a quick learning aptitude. Skilled in service coordination, POS operation, and cash handling, with a proven track record in fine dining environments. Expertise includes guest relations, mise en place, shift coordination, and section management. Known for upselling techniques and operation control, consistently completing tasks within time limits while maintaining high standards of service. Committed to continuous learning and skill enhancement to drive career growth in the hospitality industry.
Overview
9
9
years of professional experience
Work history
Senior captain
WONDERLA PARKS AND RESORTS
Bengaluru, Karnataka
06.2024 - Current
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Managed inventory to avoid shortages and reduce waste.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Trained new staff members, leading to improved service standards.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Captain
Sterling Holidays
Ooty
08.2023 - 04.2024
- Coordinated varied shift types, utilising staff members' strengths to create cohesive service
- Collaborated with chefs to verify item availability and understand daily specials for menu promotion
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams
- Motivated servers and dining room hosts to provide positive customer care, proactively responding to guest needs.
Trainee captain
Ramada Hotel
JAIPUR
12.2022 - 07.2023
- Warmly welcomed guests escorting them to their seats, providing menus and communicating specials
- Took customer payments using POS software and card machines, providing receipts and feedback forms as needed
- Proactively upsold additional drinks, dishes and sides, suggesting based on orders, promotions, specials and customer preferences
- Managed restaurant closing and opening, managing matters including counting cash, ordering stock and delegating tasks
- Replenished salad and buffet bar items regularly to maintain plentiful stock and meet customer demand.
Senior Guest Service Associate
HOTEL CAPITOL RESIDENCY
Ranchi
10.2020 - 11.2022
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction
- Maintained extensive expertise of local events, attractions and tourist hotspots to prove information to guests
- Greeted guests warmly and politely when entering the building, offering Flowers to cultivate an excellent first impression.
Guest Service Associate
Hotel PUSHPAK
Bhubaneswar
08.2019 - 08.2020
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction.
Guest Service Associate
HOTEL HOLIDAY RESORT
Puri
02.2019 - 08.2019
- Maintained a well-groomed, professional appearance, meeting hotel brand values and consistently delivering positive first impressions
- Registered guest information on hotel database to maintain accuracy and tracking information.
Job trainee
Hotel Holiday Resort
Puri
08.2018 - 02.2019
- Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication and proofreading work.
Industrial Trainee
Sterling Holidays
Puri
06.2017 - 04.2018
- Kept work areas clean and organised by disposing of waste, removing dirt and conducting deep cleans
- Worked with mentors and supervisors in improving professional conduct, individual character and skills to maintain positive work environments
- Attended training to advance current skills and learn new techniques, using expertise acquired in performing industrial jobs.
Education
Diploma of Higher Education Diploma - Hotel management
Premiere institute of Hotel management
Puri, OdishaBHM(Bachelor In Hotel Management) Bachelor - Hotel management
Premiere institute of Hotel management
Puri, OdishaBachelor of Science - SCIENCE
BIHAR BOARD OPEN UNIVERSITY
Patna, Bihar12TH - SCIENCE
BIHAR BOARD OPEN UNIVERSITY
PATNA10th - SCIENCE
Dayanand Anglo vedic Public school
DhanupraSkills
- Work efficiency with diverse group of people, Hungry of work, Quick Learner,and Good Communication Skills, Always Have Zeal to Learning New Skills ,Have Capability to Complete The work Within Its Time Limit
- Service coordination
- POS operation
- Cash handling
- Order memorising
- Point of Sale (POS) system operation
- Silver service
- Guest relations
- Mise en place
- Shift coordination
- Fine dining experience
- Section management
- Upselling techniques
- Operation control
Languages
Hindi
Proficient (C2)
English
Upper intermediate (B2)
Hobby And Interest
- Playing Cricket
- Listening Music
- Reading Books
- Workaholic
Declaration
- I hereby declare that the above mentioned data and information are true to the best of my knowledge and belief.
SIGNATURE
(SHRESTHA VISHWAKARMA)
Timeline
Senior captain
WONDERLA PARKS AND RESORTS
06.2024 - Current
Captain
Sterling Holidays
08.2023 - 04.2024
Trainee captain
Ramada Hotel
12.2022 - 07.2023
Senior Guest Service Associate
HOTEL CAPITOL RESIDENCY
10.2020 - 11.2022
Guest Service Associate
Hotel PUSHPAK
08.2019 - 08.2020
Guest Service Associate
HOTEL HOLIDAY RESORT
02.2019 - 08.2019
Job trainee
Hotel Holiday Resort
08.2018 - 02.2019
Industrial Trainee
Sterling Holidays
06.2017 - 04.2018
Diploma of Higher Education Diploma - Hotel management
Premiere institute of Hotel management
BHM(Bachelor In Hotel Management) Bachelor - Hotel management
Premiere institute of Hotel management
Bachelor of Science - SCIENCE
BIHAR BOARD OPEN UNIVERSITY
12TH - SCIENCE
BIHAR BOARD OPEN UNIVERSITY
10th - SCIENCE
Dayanand Anglo vedic Public school