Sami Kadu
Customer Service Representative
Mumbai
Overview
1
1
year of professional experience
Work History
Customer Service Executive
1000memories
11.2024 - 02.2026
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handlend inbound and outound customer call professionally.
- Maintained accurate record of customer interactions in CSR system.
- Demonstrated strong communication skills in Hindi, English, and Marathi.
- achieved daliy and monthly performance targets consistently.
- provied timely follow-ups to ensure complete issue resolution.
Education
No Degree - Commerce
G R Patil College of Art, Science, Commerce & B.M.S
Thane, India 04.2001 -
Timeline
Customer Service Executive
1000memories
11.2024 - 02.2026
No Degree - Commerce
G R Patil College of Art, Science, Commerce & B.M.S
04.2001 -