SAMIA CHOUDHURY
Mumbai,Maharashtra
Summary
Customer-focused Professionnel, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales
Seasoned professional with focus on becoming subject matter expert. Capable of driving innovation and improvements by leveraging unique skills in research and analysis. Known for fostering positive relationships and communicating complex information clearly, ensuring smooth workflow and increased productivity. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements, and stakeholder engagement procedures to align with strategic goals.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Softcell Technologies Global Pvt. Ltd.
Mumbai
01.2019 - 07.2021
- Pre-sales technical expert to support the sales process by providing technical knowledge to new & existing corporate customers
- Work closely across various verticals such as product development, sales and marketing, and customer relations
- Understanding the customer's needs and pitching the company's products as suitable solutions
- Driving sales efforts by providing expert guidance, technical knowledge and strategic insights to potential clients
- Expanding relationships with existing customers by continuously proposing solutions that meet their business requirement and support technically
- Focused for the ManageEngine products, CISCO, Vmware etc
Senior Executive Client Servicing
Think Walnut Digital Pvt. Ltd.
Mumbai
02.2016 - 11.2018
- Act as the liaison between company and the client that includes content provider and operators
- Working parallel with technical department to provide the client solutions over voice, SMS, WAP and App, monitoring platform performance and suggesting improvement, check on daily and weekly renewal process, suggest ways to improve and increase the service level
Senior Sales Coordinator
Façade India Testing Inc.
Mumbai
11.2015 - 02.2016
- Promptly responding to quotation requests, completing within specified company timeframes
- Increased revenue across extensive product portfolios through personalised sales pitches
- Reviewed client contracts and identified gaps in campaigns for additional revenue growth
Senior Executive - Operations
Naaptol Online Shopping Pvt. Ltd.
Mumbai
03.2014 - 10.2015
- Directly responsible for the daily operational tasks of distributors with an investment of more than 5 Mn
- Responsible for the effective on-boarding of new clients, building and maintaining good and strong relationship with them, ensure timely delivery of the services, handling escalations
Sales Coordinator
MX Business Media
Mumbai
10.2012 - 11.2013
- Co-ordinate & communicate with clients for advertisement, payment inquiries, making invoices and doing barter agreements
- Space selling for exhibitions of different sectors like Oil & Gas sector, Mining sector, Electric & power sector etc
Data Operator
Webmall India Pvt. Ltd.
Mumbai
11.2011 - 09.2012
- To handle all data, update data, maintain records of the stocks
- Identified errors in data entry and related issues, reporting to supervisors for resolution
Education
Bachelor of Business Administration - undefined
ICFAI
TripuraHSC - CBSE
Kendriya Vidyalaya
SILCHAR, ASSAMHSLC - CBSE
Kendriya Vidyalaya
SILCHAR, ASSAMSkills
- Pre-Sales
- Technical consultant
- Customer relationship building
- Client Account Management
- Compliance
- Team Handling
- Coordination
- Product & Service knowledge
- Customer success
- Problem solving
- Competitor Analysis
Languages
English
Advanced (C1)
A1
Hindi
Bilingual or Proficient (C2)
A1
Bengali
Bilingual or Proficient (C2)
A1
Timeline
Subject Matter Expert
Softcell Technologies Global Pvt. Ltd.
01.2019 - 07.2021
Senior Executive Client Servicing
Think Walnut Digital Pvt. Ltd.
02.2016 - 11.2018
Senior Sales Coordinator
Façade India Testing Inc.
11.2015 - 02.2016
Senior Executive - Operations
Naaptol Online Shopping Pvt. Ltd.
03.2014 - 10.2015
Sales Coordinator
MX Business Media
10.2012 - 11.2013
Data Operator
Webmall India Pvt. Ltd.
11.2011 - 09.2012
Bachelor of Business Administration - undefined
ICFAI
HSC - CBSE
Kendriya Vidyalaya
HSLC - CBSE
Kendriya Vidyalaya
Similar Profiles
Ajith TSAjith TS
Technical Specialist at Softcell Technologies Global Pvt LtdTechnical Specialist at Softcell Technologies Global Pvt Ltd
Harsh MotaHarsh Mota
Cyber Security Manager at Softcell Technologies Global Pvt LtdCyber Security Manager at Softcell Technologies Global Pvt Ltd
Bhuvanesh NagarajanBhuvanesh Nagarajan
Python Developer at Softcell Technologies Global Pvt LtdPython Developer at Softcell Technologies Global Pvt Ltd
Varun AroraVarun Arora
Assistant General Manager- Brand Strategy & Media at JSW SteelAssistant General Manager- Brand Strategy & Media at JSW Steel
Mithlesh KumarMithlesh Kumar
Deputy Manager Bom and Costing at Birla Opus (Aditya Birla Group)Deputy Manager Bom and Costing at Birla Opus (Aditya Birla Group)