Samidha Singh
Mumbai
Summary
Dynamic professional with a proven track record at IDBI Bank Ltd in leading teams to enhance customer service and engagement, resulting in a substantial increase in branch revenue. Expert in audit compliance and client relationship development for high-net-worth individuals, ensuring operational excellence and sustainable growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Head
IDBI Bank Ltd
Mumbai
06.2022 - Current
- Company Overview: Retail Banking (Retail Liability Group)
- Grew business banking relationships through proactive outreach.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Provided guidance and support to subordinate employees as needed.
Service Operations Manager
IDBI Bank Ltd
Mumbai
08.2010 - 06.2022
- Developed and implemented strategies to improve customer service operations and performance metrics.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Resolved escalated customer issues in a timely manner while maintaining high levels of satisfaction.
- Ensuring Compliance, Audit, and operational effectiveness
- Retail Banking (Retail Liability Group)
Relationship Manager- Wealth & Trade Forex- Andheri West
IDBI Bank Ltd
Mumbai
10.2017 - 06.2019
- Monitoring the buy and sell of forex and all trade activities, such as inward and outward remittance, and the issuance of BG and LC as per the bank's guidelines.
- Achieving individual targets of liability for the branch and fee-based income by devising a service-oriented sales strategy.
- Sourcing new customer relationships for the branch by identifying and converting CASA opportunities.
- Increasing branch revenue by ensuring cross-sell of third-party insurance and investment products.
- Sourcing of SRA and MSME proposals.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Customer Service Officer-Personal Banking Operations & Sales
ICICI Bank Ltd
Rourkela, Lucknow & Hyderabad
03.2005 - 07.2010
- Company Overview: Retail Banking (Retail Liability Group)
- Ensuring revenue generation through cross-sell and upsell from private banking customers of the Rourkela ICICI Bank branch using relationship management skills.
- Identification of customer needs for investment and offering products (life insurance, general insurance, mutual funds, gold, and fixed deposits, etc.), to them accordingly.
- Handling grievances and regular customer issues.
- Handling the remittance desk, i.e., smooth issuance of DD, pay order, inward/outward remittance, etc.
- Ensuring the efficient working of the Demat desk through the opening of Trading A/C, Demat A/C, and other operation-related activities.
- Ensuring the smooth operation of the Forex desk and NRI desk through functions like NRI account opening, issuance of foreign demand drafts, and inward/outward remittance, etc.
- I have successfully handled the clearing desk by performing various crucial functions to ensure error-free clearing.
- Coordinating with auditors during internal and external audits of the branch.
- Retail Banking (Retail Liability Group)
Education
MBA - Banking And Finance
NMIMS School of Continuing Education
Mumbai06-2019
B.A - Economics Hons
Government College Rourkela
Rourkela01.2004
HSC (12th) -
Government College Rourkela
Rourkela01.2001
ICSE (10th) -
St. Gregorios School, Rourkela
Rourkela01.1999
Skills
- Effective Leadership
- Stakeholder Collaboration
- Client Relationship Development for HNW Individuals
- Audit and Compliance
- Customer Service and Engagement
- Cross-Functional Collaboration
- Communication Skills
- Retention and Upselling Skills
- Quality Assurance Management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Oriya
Intermediate (B1)
B1
Bengali
Intermediate (B1)
B1
Certification
JAIIB: IIBF 2020
AMFI: NSDL 2022
SP Certification: IRDAI 2022
Timeline
Branch Head
IDBI Bank Ltd
06.2022 - Current
Relationship Manager- Wealth & Trade Forex- Andheri West
IDBI Bank Ltd
10.2017 - 06.2019
Service Operations Manager
IDBI Bank Ltd
08.2010 - 06.2022
Customer Service Officer-Personal Banking Operations & Sales
ICICI Bank Ltd
03.2005 - 07.2010
MBA - Banking And Finance
NMIMS School of Continuing Education
B.A - Economics Hons
Government College Rourkela
HSC (12th) -
Government College Rourkela
ICSE (10th) -
St. Gregorios School, Rourkela
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