Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
DECLARATION
Timeline
Generic

Samidha Singh

Growth Oriented Banking Professional
Mumbai

Summary

Highly skilled Banking Professional with over 19+ years of hands-on experience in Retail Banking Operations and Sales. Ethical and Goal oriented decisive leader with proven success in establishing par excellence operation standards across multiple branches in different geographies. Profound experience in maintaining high-quality standards to meet challenges of the fast-paced dynamic yet highly regulated environment, while remaining pragmatic and open to learning

Overview

1
1
Language
4
4
Certifications
21
21
years of professional experience

Work History

Branch Head

IDBI Bank
12.2025 - Current
  • Setup and launched branch in 2026
  • Developed and implemented strategic initiatives to enhance customer base, contributing to branch profitability.
  • Mentored staff on best practices in financial services, fostering a culture of continuous improvement.
  • Investigated market trends to recognize avenues for growth and boost branch performance.

Asset Manager- Kothrud Branch, Pune

IDBI Bank Ltd
07.2025 - Current
  • Organization: IDBI Bank Ltd
  • Industry: Retail Banking (Retail Liability Group)
  • Designation: Asset Manager- Kothrud Branch, Pune
  • July2025 till Date

Branch Head- Kharghar Branch- Navi Mumbai

IDBI Bank Ltd
11.2024 - 06.2025
  • Organization: IDBI Bank Ltd
  • Industry: Retail Banking (Retail Liability Group)
  • Designation: Branch Head- Kharghar Branch- Navi Mumbai
  • Nov 24 to June 25

Relationship Manager (Nariman Point- Mumbai)

IDBI Bank Ltd
06.2024 - 10.2024
  • Organization: IDBI Bank Ltd
  • Industry: Retail Banking (Retail Liability Group)
  • Designation: Relationship Manager (Nariman Point- Mumbai)
  • June 24 to Oct 24

Branch Head- Powai, Mumbai

IDBI Bank Ltd
06.2022 - 06.2024
  • Organization: IDBI Bank Ltd
  • Industry: Retail Banking (Retail Liability Group)
  • Designation: Branch Head- Powai, Mumbai
  • June 22 to June 24

Branch Operations Manager/ABH- Mumbai JVPD

IDBI Bank Ltd
06.2022 - 06.2022
  • Organization: IDBI Bank Ltd
  • Industry: Retail Banking (Retail Liability Group)
  • Designation: Branch Operations Manager/ABH- Mumbai JVPD
  • June 19 to June 22

Relationship Manager- Wealth & Trade Forex- Andheri West

IDBI Bank Ltd
10.2019 - 06.2022
  • Organization: IDBI Bank Ltd
  • Industry: Retail Banking (Retail Liability Group)
  • Designation: Relationship Manager- Wealth & Trade Forex- Andheri West
  • Oct 17 to June 19

Branch Operation Manager/ABH- Various Locations

IDBI Bank Ltd
10.2017 - 10.2019
  • Organization: IDBI Bank Ltd
  • Industry: Retail Banking (Retail Liability Group)
  • Designation: Branch Operation Manager/ABH- Various Locations
  • Aug 10 to Oct 17

Customer Service Officer-Personal Banking

ICICI Bank Ltd
05.2008 - 07.2010
  • Ensuring revenue generation through cross sell and upsell from Private Banking customers of Rourkela ICICI Bank Branch using Relationship Management skills.
  • Identification of customer needs for investment and offering products (Life Insurance, General Insurance, MF, Gold & FD etc.) to them accordingly.
  • Handling grievances and regular customer issues.
  • Handling Remittance desk i.e. smooth issuance of DD, pay order, inward/outward remittance etc.
  • Ensuring efficient working of Demat desk through opening of Trading A/c, Demat A/c and other operation related activities.
  • Ensuring smooth working of Forex desk and NRI desk through functions like NRI A/c opening, issuance of foreign DD, inward/outward remittance etc. and to resolve customer grievances.
  • Have successfully handled Clearing desk by performing various crucial functions, to ensure error free clearing.
  • Coordinating with Auditors during Internal and External Audits of the branch.
  • Organization: ICICI Bank Ltd
  • Industry: Retail Banking (Retail Liability Group)
  • Designation: Customer Service Officer-Personal Banking
  • Operations & Sales
  • May 2008 to July 2010

Customer Service Officer-RLG

ICICI Bank Ltd
03.2005 - 05.2008
  • Organization: ICICI Bank Ltd
  • Industry: Retail Banking (Retail Liability Group)
  • Designation: Customer Service Officer-RLG
  • Operations
  • March 2005 to May 2008

Education

SP certification -

IRDA
01-2022

AMFI - undefined

NSDL
01-2022

JAIIB - undefined

IIBF
01-2020

PGDBF - undefined

NMIMS school of continuing education
01-2019

B.A -Economics Hons - undefined

Government College Rourkela
Rourkela
01-2004

HSC (12th) - undefined

Government College Rourkela
Rourkela
01-2001

ICSE (10th) - undefined

St. Gregorios School
Rourkela
01-1999

Skills

Stakeholder management

Wealth/HNI client management

Customer relationship management

Revenue growth planning

Cross-sell strategy

Audit & compliance

Banking operations

Grievance handling

Team supervision

Fraud control

Accomplishments

  • Have earned two promotions i.e. in 2016 to Manager (Grade B) and then in 2022 to Asst General Manager (Grade C) respectively.
  • Have been rated “Very Good” consistently for 10 years from FY 11-12 to FY 19-20 and then Rated 1 in FY 21-22 and FY22-23
  • Have improved Powai branch (Metro category) profitability with movement in PAN India ranking from 872 in FY21-22 to 109 in FY22-23
  • Have successfully handled various branch audits like Internal audit, Statutory Audit, Vigilance Audit as Service Operations Manager (SOM)
  • Have successfully contributed to fee income of the branches while being operations head through cross sell and have received various R&R at regional/zonal level.
  • Have been promoted from Officer Trainee to Officer in 2006, then to Senior officer in year 2010
  • Highest rating of 1 in performance appraisals from year 2008 to 2010 (ICICI Bank)

Certification

SP certification - IRDA - 2022

DECLARATION

I hereby declare that all the statements written above are true to the best of my knowledge and belief.

Timeline

Branch Head

IDBI Bank
12.2025 - Current

Asset Manager- Kothrud Branch, Pune

IDBI Bank Ltd
07.2025 - Current

Branch Head- Kharghar Branch- Navi Mumbai

IDBI Bank Ltd
11.2024 - 06.2025

Relationship Manager (Nariman Point- Mumbai)

IDBI Bank Ltd
06.2024 - 10.2024

Branch Head- Powai, Mumbai

IDBI Bank Ltd
06.2022 - 06.2024

Branch Operations Manager/ABH- Mumbai JVPD

IDBI Bank Ltd
06.2022 - 06.2022

Relationship Manager- Wealth & Trade Forex- Andheri West

IDBI Bank Ltd
10.2019 - 06.2022

Branch Operation Manager/ABH- Various Locations

IDBI Bank Ltd
10.2017 - 10.2019

Customer Service Officer-Personal Banking

ICICI Bank Ltd
05.2008 - 07.2010

Customer Service Officer-RLG

ICICI Bank Ltd
03.2005 - 05.2008

ICSE (10th) - undefined

St. Gregorios School

HSC (12th) - undefined

Government College Rourkela

B.A -Economics Hons - undefined

Government College Rourkela

PGDBF - undefined

NMIMS school of continuing education

JAIIB - undefined

IIBF

AMFI - undefined

NSDL

SP certification -

IRDA
Samidha SinghGrowth Oriented Banking Professional