Samim Sarkar
Mumbai
Summary
Professional with expertise in cross-department coordination and consultative customer solutions, consistently exceeding performance goals. Proven track record in coaching, conducting audits, and enhancing team performance. Recent PSPO certification adds agile product ownership insights, driving value and growth in EdTech sales.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fraud Specialist I
JP Morgan Chase & Co
Mumbai
06.2025 - Current
- Achieved consistent recognition as Champ of the Quarter through exceptional customer service.
Implemented consultative strategies to collect dues from defaulting customers effectively.
Scrutinized checks up to $1,000,000 for signs of forgery, managing payments accordingly.
Conducted behavioral audits to uncover impactful behaviors on customer experience.
Mentored specialists in balancing shareholder expectations with compliance requirements.
Led triads with team leaders and specialists to collaboratively resolve performance issues.
Produced daily progress reports for performance tracking and accountability.
Provided coaching during call listening activities to enhance skills of specialists. - Assisted in analyzing data to identify patterns of fraudulent behavior.
- Monitored transactions for suspicious activities and potential fraud cases.
Executive
Fareportal India Pvt Ltd
Pune
05.2017 - 10.2017
- Leveraged consultative techniques to handle customer inquiries and drive sales conversions.
Managed air ticket bookings through AMADEUS/SABRE while selling additional services like accommodations.
Supported coordination of operational tasks to ensure seamless service delivery.
Contributed to process improvement initiatives that enhanced overall efficiency.
Recognized as a leading performer in both sales figures and NPS outcomes. - Engaged with clients to understand their travel needs and preferences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Relations Advisor (UK Sales)
Tech Mahindra Business Services Ltd
Mumbai
09.2015 - 01.2017
- Engaged customers to resolve inquiries about new handsets and plan bundles, converting queries into sales.
Maintained accurate records of customer interactions and transactions to ensure tracking.
Consistently ranked among top three performers in sales and NPS across Mumbai and Pune.
Recognized as Star Performer for selling flagship models of Apple and Samsung. - Assisted customers with product selection and inquiries in a retail environment.
- Identified customer needs and tailored solutions accordingly.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
HSC -
K.V. No 2, RS Colaba
Mumbai05-2010
SSC -
K.V. AFS Akkulam
Thiruvananthapuram05-2008
Skills
- Sales conversion techniques
- Problem-solving strategies
- Business development
- Innovative solutions
Certification
- PSPO - 2025
Timeline
Fraud Specialist I
JP Morgan Chase & Co
06.2025 - Current
Executive
Fareportal India Pvt Ltd
05.2017 - 10.2017
Customer Relations Advisor (UK Sales)
Tech Mahindra Business Services Ltd
09.2015 - 01.2017
HSC -
K.V. No 2, RS Colaba
SSC -
K.V. AFS Akkulam
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