Samiksha Chaudhary

• Provisioned over 50 new ISP clients monthly, ensuring swift activation and setup for a seamless service experience.
• Led more than 30 network upgrades and downgrades, aligning system capacity with customer requirements to optimize service delivery.
• Delivered round-the-clock technical support, resolving over 90% of issues within SLA limits, to ensure uninterrupted network operation.
• Reactivated and decommissioned over 20 network links each month as part of service life cycle management, enhancing overall network reliability.
• Relocated hardware for more than 15 customers monthly according to service specifications, ensuring compliance with operational standards and requirements.

Tools of working: CRM, Unify, MRTG, Huawei, Edgecore, Fortinet, ping, traceroute, INAS, Nagios, Cisco routers, and switches (Catalyst 2960, 3750) Putty.

• Managed troubleshooting and provided L1 support for the AIA network, achieving a 90% issue resolution rate and significantly reducing downtime.
• Resolved 100+ circuit and access issues monthly via NEED tools, configuring devices to minimize downtime and meet SLA standards.
• Maintained network stability by performing regular configuration backups, ensuring proactive issue detection and resolution.
• Optimized routing protocols including ISP, EIGHT and BGP, improving network efficiency and achieving a 15% improvement in SLA adherence.
• Monitored daily network operations and over 100 NEED alerts, taking prompt actions to ensure consistent network health and efficiency.
• Providing 24/7 online support in case of technical problems.

Tools of working : NGSD, Akamai, Zscaler, NPMD, Ping, traceroute, Citrix, Meraki, GNS 3, Cisco packet tracer, Catalyst 7000, 8000, 9000 series.