Samiksha Kotibhaskar
Old Panvel
Summary
A highly motivated experienced, result-oriented professional with maintaining effective relationship.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Reservation and sales co-ordinator
Royal Orchid Hotels – RSO Mumbai
- Handling FIT Reservation ,Group Booking, Conference Booking & Their Quotation, Rate letters, Sales Reports, Follow Up Day to Day Queries & Business Calls Of Corporate & Travel Agents, Payment Status & Query, all admin work in office couriers ,answering all telephone calls and connecting them to concern department
Reservation Co-ordinator
SAROVAR HOTELS PVT.LTD.
- Sound Knowledge Of , Travel Agents , Corporate and Group Reservations for the group.
- Maintain ARR of the entire Property while taking reservation On FIT Guest.
- Keep Records of Daily, Weekly & Monthly Sale. Business Promotion from CRO Desk.
- Short of the Disputes of Billing Letter & Their Rates.
- Responsible for Preparing & sorting of Reservation reports like NO-show, Cancellation, Managers Reports.
- Handling guest queries regarding Rates, Availability of Rooms & their Reservations.
Sales Manager(Head of Department)
EFFOTEL BY SAYAJI(SAYAJI Group of Hotels
01.2025 - Current
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Joined in pre-opening team
Sales Manager
The Monarch Hotels
08.2024 - Current
- Handing Pune and Navi Mumbai
Sales Manager
Monarch Group of Hotel
08.2024 - 12.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Manager Sales
Justa Hotels and Resorts
01.2024 - 08.2024
- Develop relationships with key clients and existing client
- Taking care of Targeted Revenue and Room Night Increase
- Prepare and execute action plans which increase reservation sales and associated business
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- MICE and FIT Contracting
Assistant Manager Sales
Zone by The Park
10.2022 - 01.2023
- Develop and maintain relationships with key clients and existing client
- Taking care of Targeted Revenue and Room Night Increase
- Develop and maintain a regular pattern of sales calls
- Prepare and execute action plans which increase reservation sales and associated business
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- MICE and FIT Contracting
Sr Sales Executive
Yogi Executive Navi Mumbai
05.2022 - 10.2022
- Handling Navi Mumbai Corporate
- Business Development
- Handling MICE
Assistant Sales Manager
Fariyas Resort Lonavala
11.2019 - 03.2020
- Handling MICE
- Handling customer queries
- Business Development
- Preparing contracts
MukandSumi Specialty Steel Ltd
11.2018 - 04.2019
- Handling Travel arrangements including hotel booking for staff and guest.
- Vendor Management, contracting.
- Making Requisitions for Stationery.
- Handling housekeeping and reception area.
- Making Purchase orders as per requirements.
- Handling conference and meetings rooms booking with arrangements.
- Event Arrangements.
Partner and business promoter
Hotel Vrindavan
04.2013 - 11.2018
- Targeting new business opportunities.
- Prepare sales proposals to clients incorporating clearly defined terms and conditions. Establish an effective sales call cycle for key customers, partners and contacts.
- Maintain a clear line of communication on sales commitments to Hotel/Chain Operations. Work to achieve agreed goals and objectives.
- Handling travel agents and corporate.
- Increase the revenue of the Hotel in terms of Rooms Division and Restaurant sales. Looking after promotion of the Hotel by E- Commerce.
- Contracting with different online portals like OYO Rooms, Zomato, IBIBO, Stayzilla, etc.
- Oversaw HR matters including interviewing, hiring, training, assigning work, coaching/counselling and performance appraisals. Key role in Employee engagement.
- Ensure that product quality standards were met in all areas of the hotel.
- Using MS-PowerPoint and working with Excel sheet; using Excel Formulas
Sales Manager
Neemrana Hotels
01.2011 - 03.2013
- Handling travel agents and corporate and reservations
Asst Manager Sales
Mapple Hotels. Palaces. Resorts
01.2009 - 01.2011
- Handling corporate and Travel Agent.
Reservation Co-ordinator and Sales Co-ordinator
Le Royal Meridien - Mumbai (5-Star Boutique)
01.2005 - 11.2006
- Sound Knowledge Of , Travel Agents , Corporate and Group Reservations Maintain ARR of the entire Property while taking reservation On FIT Guest.
- Keep Records of Daily, Weekly & Monthly Sale.
- Help out to Accounts and sales executive for the Disputes of Billing Letter & Their Rates.
- Responsible for Preparing & sorting of Reservation reports like NO-show, Cancellation, Forecast, Managers Sales Reports.
- Handling guest queries regarding Rates, Availability of Rooms & their Reservations.
- Sending rate letter , Group quotations, banquet contract and offer letter
- Handling loyalty program
Front Office Assistant
The Rodas Ecotel Hotel (4 Star – Deluxe)
11.2003 - 11.2004
- Responsible for handling Front Desk on the Day shift.
- Responsible for handling Group Check-in & Check outs.
- Responsible for handling incoming & Outgoing Telephone Calls of Guests ,Admin Calls and Guest Queries.
- Sound Knowledge of Front Office Cashier & Telephone Operator.
Education
H.S.C -
Sandesh Vidyalaya
03.2003
Diploma - Hotel Management
Arun Muchhala Institute Of IHMCT–HMCO Thane
01.2003
S.S.C - undefined
Saraswati Secondary School
03.2000
Skills
FIEDELIO / MS
undefinedTraining
- Training during December 2000 at Hotel Richie Rich (Room service & Front Office)
- Training during April-May 2001 at Ambassador Sky Chef (Kitchen)
- Training during January-April 2002 at Hotel Kohinoor Continental (Food &beverage Service and Front office)
Personal Detail
- Birth Date : - February 11th 1985
- Nationality : - Indian.
- Marital Status : - Married.
Timeline
Sales Manager(Head of Department)
EFFOTEL BY SAYAJI(SAYAJI Group of Hotels
01.2025 - Current
Sales Manager
Monarch Group of Hotel
08.2024 - 12.2024
Sales Manager
The Monarch Hotels
08.2024 - Current
Manager Sales
Justa Hotels and Resorts
01.2024 - 08.2024
Assistant Manager Sales
Zone by The Park
10.2022 - 01.2023
Sr Sales Executive
Yogi Executive Navi Mumbai
05.2022 - 10.2022
Assistant Sales Manager
Fariyas Resort Lonavala
11.2019 - 03.2020
MukandSumi Specialty Steel Ltd
11.2018 - 04.2019
Partner and business promoter
Hotel Vrindavan
04.2013 - 11.2018
Sales Manager
Neemrana Hotels
01.2011 - 03.2013
Asst Manager Sales
Mapple Hotels. Palaces. Resorts
01.2009 - 01.2011
Reservation Co-ordinator and Sales Co-ordinator
Le Royal Meridien - Mumbai (5-Star Boutique)
01.2005 - 11.2006
Front Office Assistant
The Rodas Ecotel Hotel (4 Star – Deluxe)
11.2003 - 11.2004
Reservation and sales co-ordinator
Royal Orchid Hotels – RSO Mumbai
Reservation Co-ordinator
SAROVAR HOTELS PVT.LTD.
Diploma - Hotel Management
Arun Muchhala Institute Of IHMCT–HMCO Thane
S.S.C - undefined
Saraswati Secondary School
H.S.C -
Sandesh Vidyalaya
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