SAMIKSHA SAWANT
Mumbai
Summary
Detail-oriented back office and accounts assistant specializing in financial record-keeping and customer service. Skilled in Tally and Microsoft software, with demonstrated success in managing accounts and preparing compliance documentation. Committed to improving customer satisfaction and operational processes. Seeking opportunities to drive organizational success through effective support.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Care Executive
Miraj Cinemas
04.2025 - Current
- Supervised balanced cash drawer, affirming correct accounting upon completion of each shift.
- Facilitated cash register transactions involving cash, check, and credit card payments with outstanding precision.
- Coached new employees on cashier functions and best practices, optimizing overall staff performance.
- Responded promptly to new technologies deployed at POS systems, guaranteeing efficient transition processes for both staff and customers.
- guaranteed accuracy in financial transactions, aligning cash with receipts daily.
- Enhanced shopping experiences by warmly welcoming customers as they entered.
Back Office Assistant / Account Assistance
Nehaayra Management & Services LLP
05.2024 - Current
- handled daily maintenance invoicing and record-keeping.
- produced billing invoices for sales.
- Conducted daily tally entries for reliable financial record-keeping.
- Supervised online order operations, securing efficient processing and fulfillment.
- Facilitated utilization of various payment methods such as cash, card, and online solutions.
- Promptly handled customer orders, maintaining high standards of service excellence.
Teller
Aarya Bpo Consultancy
08.2023 - 04.2024
- Call Center/Consultancy
- Handled customer inquiries and resolved issues related to loan applications, disbursements, and repayments.
- Provided guidance to customers on loan terms, conditions, and eligibility criteria.
- Assisted customers with loan documentation and paperwork.
- Addressed customer complaints and concerns in a timely and professional manner.
- Maintained positive customer relationships through effective communication and problem-solving.
Account Assistant
MM Mithai wala
07.2021 - 05.2023
- organized daily maintenance invoices, bills, and records.
- issued invoices for sales activities.
- Completed daily tally entries to uphold integrity of financial records.
- Administered online order system, facilitating efficient processing and fulfillment.
- Oversaw various payment systems comprising cash, card, and online payment methods.
- Skillfully managed customer orders and provided outstanding service
Education
HSC - undefined
Durgadevi Safar Junior College
MumbaiSSC - undefined
Fatima Devi English High School
MumbaiB.COM - undefined
Ghanshyamdas Saraf College of Arts & Commerce
Mumbai02-2026
Skills
Proficient in MS-CIT applications Tally ERP 9 and Prime expertise Advanced skills in Microsoft Excel
Organizational abilities Task prioritization Email coordination Invoice processing
Bookkeeping proficiency
Accomplishments
- Enhanced Audit Efficiency: Processed annual audits for 20+ clients with 100% compliance rate.
- Improved Customer Service: Resolved 95% of customer queries within 24 hours, improving satisfaction rates.
- Maintained Daily Accounts: Managed billing for over 200 daily transactions, ensuring zero discrepancies.
- Ensured Tax Compliance: Filed GST returns quarterly, ensuring compliance for 30+ accounts.
Timeline
Customer Care Executive
Miraj Cinemas
04.2025 - Current
Back Office Assistant / Account Assistance
Nehaayra Management & Services LLP
05.2024 - Current
Teller
Aarya Bpo Consultancy
08.2023 - 04.2024
Account Assistant
MM Mithai wala
07.2021 - 05.2023
HSC - undefined
Durgadevi Safar Junior College
SSC - undefined
Fatima Devi English High School
B.COM - undefined
Ghanshyamdas Saraf College of Arts & Commerce