Samiksha Shetty
Package Application Development Analyst – Salesforce
Bengaluru
Summary
Versatile and accomplished Salesforce Administrator and Developer with 5 years of hands-on experience in developing customized solutions to support critical business functions. Proven expertise in user maintenance, security management, configuration changes, consulting with stakeholders, optimizing existing capabilities. Adept at managing critical issues and handling enhancement requests with strong organizational skills. Salesforce.com Certified Administrator and Certified Platform Developer with a strong technological background and a track record of successful collaboration with cross-functional teams.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Package Application Development Analyst–Salesforce
Accenture
07.2019 - Current
- Developed customized solutions within Salesforce to support critical business functions and meet project objective.
- Strong knowledge and experience in SFDC Configuration (Quick Actions, Page layout customization, Formula fields, Validation rules, Custom fields and objects).
Implemented configuration changes including Flow, , approval processes, custom objects and fields, page layouts, apps, profile, permission sets etc.
Daily Monitoring activities like Order Monitoring and Order Debugging. - Good understanding on SOQL. Worked using tools like data loader, workbench and salesforce inspector. Also have knowledge on change set.
Creating bulk user every week and Providing them required permission and assigning them to required region/team/territory. - Worked on customizations like Triggers, Apex and Visual force Pages to achieve th Business requirements and satisfy Clients and Business.
- Involved in Building Conga Solution so that can used to Congo Composer in Salesforce which allows users to create, customize, automate and generate documents.
- Demonstrated proficiency in technology, Microsoft office suites like Excel, Word, Outlook.
- Successfully managed and tracked tickets/tasks(Service-now/Jira/Qtest), ensuring correct prioritization, meeting deadlines
- Contributed to Agile delivery methods, engaging in multiple initiatives simultaneously.
Had Regular Interactions with clients to gather requirements and documented requirements. - Prepare business requirement documents and SOP.
- Helping ,Collaborating, Test Planning with testing team for Software testing , UAT's and SIT's (Manual Testing) to ensure Quality Assurance, Quality Management, Quality Control and Quality System.
- Planning and Conducting user training sessions and create user documentation to ensure smooth adoption of application or User Journey and provide support to user with respect to to application.
- Collaborated with cross-functional teams for general system maintenance, ensuring optimal system performance.
- Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels across business and technical teams.
Education
Master of Computer Applications -
RNS Institute Of Technology
Bengaluru, India 07.2016 - 01.2019
Bachelor of Computer Science -
National Collage Jayanagar
Bengaluru, India 07.2013 - 06.2016
Skills
Salesforce Customization
Reports and Dashboards
Salesforce Sandbox Management
Excellent Communication and Problem-Solving Skills
Salesforce Sandbox Management
Salesforce Administrator
Certification
Salesforce Certified Administrator
Timeline
Package Application Development Analyst–Salesforce
Accenture
07.2019 - Current
Master of Computer Applications -
RNS Institute Of Technology
07.2016 - 01.2019
Bachelor of Computer Science -
National Collage Jayanagar
07.2013 - 06.2016