Samim Ali Mandal
Lead Quality Analyst
New Delhi
Summary
To associate with an Organization which progresses dynamically and gives me an opportunity to enhance my skills and be part of the team that excels in work towards growth of the Organization while contributing my best.
Professional quality analyst with strong expertise in quality assurance methodologies and process improvement. Proven track record of enhancing product quality through rigorous testing and analysis. Known for excelling in collaborative environments, adapting to changing needs, and driving results. Skilled in defect tracking, test automation, and root cause analysis.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Quality Analyst Lead
Mindlance
10.2022 - Current
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Analyzed quality and performance data to support operational decision-making.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
Quality Analyst
Teleperformance India Pvt Ltd
10.2018 - 10.2022
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
- Organized trainings aimed at acquainting incoming staff with essential quality guidelines.
Sr. Technical Support Officer
Convergys India Pvt Ltd.
09.2013 - 06.2018
- Resolved technical issues efficiently while working with AT&T.
- Enhanced customer satisfaction by efficiently resolving complex technical issues and providing guidance on product usage.
- Stayed current with industry trends in technology, ensuring the ability to provide relevant solutions and advice to users experiencing issues with various devices or software platforms.
- Promoted to Quality Analyst within the same process, responsible for auditing inbound calls to ensure compliance with quality standards. Monitored call performance to identify areas of improvement and maintain adherence to guidelines.
Education
B.Com - undefined
Shree Chaytanya Mahavidalaya
Habra12th - undefined
Kendriya Vidyalaya C.R.P.F Durgapur
Durgapur10th -
Kendriya Vidyalaya C.R.P.F Durgapur
DurgapurSkills
Quality Improvement
Data analysis
Defect monitoring
Problem-Solving
Excellent Communication
Decision-Making
Multitasking Abilities
Good Telephone Etiquette
Written Communication
Critical Thinking
Training implementation
Standards Compliance
Root Cause Analysis
Product Quality Requirements
Audit process management
Disclaimer
I hereby declare that the above-furnished information is true to the best of my knowledge.
Timeline
Quality Analyst Lead
Mindlance
10.2022 - Current
Quality Analyst
Teleperformance India Pvt Ltd
10.2018 - 10.2022
Sr. Technical Support Officer
Convergys India Pvt Ltd.
09.2013 - 06.2018
B.Com - undefined
Shree Chaytanya Mahavidalaya
12th - undefined
Kendriya Vidyalaya C.R.P.F Durgapur
10th -
Kendriya Vidyalaya C.R.P.F Durgapur