Samim Mohammad
Bangalore
Summary
Accomplished IT leader with 18+ years of experience in data center and public cloud infrastructure management. Expertise in server, storage, networking, DevOps, SRE, CI,CD pipelines, infrastructure automation, and architectural design. Proven success in implementing cloud strategies across AWS, Azure, and GCP. Skilled in SDLC, Agile, and Scrum methodologies. Strong ability to define strategic roadmaps, optimize costs, manage cloud operations, and drive global IT service delivery. Experienced in leading high-performing teams to achieve business and operational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager SRE, DevOps
Rakuten Symphony India
01.2022 - 03.2024
- Built and managed Telecom OSS Data Center using Linux Servers, Docker, Kubernetes, Prometheus, Grafana, Graylog, Elasticsearch, MySQL, and Dynatrace
- Implemented a transformational strategy and established a Global Command Centre (GCC) tailored for SRE & DevOps engineering teams, ensuring round-the-clock support for Production Infra and Applications deployed across multiple clouds (AWS, Azure, GCP) for diverse customers spanning various geographical locations
- Designing & Implemented Infrastructure as Code(IaC) to automate multiple cloud infra deployment using Terraform
- Write Jenkins pipeline with parameters encompassing all stages, including code compilation, packaging, building, automation, deployment of new code releases into AWS, Azure cloud production environment
- Managed remediation and root cause finding & fixing activities for multiple production incident and create strategies for follow-ups on lessons learned during those incident raise
- Conduct security vulnerability scans on images both pre and post deployment, promptly addressing any reported issues through remediation measures
- Implement monitoring and logging solutions to track system performance, identify issues, and facilitate proactive troubleshooting using Prometheus, Grafana, Graylog, ElasticSearch, Viber, PagerDuty
- Directed a proficient DevOps & SRE team of 20+ members and alignment on team goals to mediate and resolve any disagreements
- Orchestrated end-to-end deployment of new releases through Jenkins CI/CD pipelines and DevOps tools into Kubernetes clusters, ensuring seamless support for multiple customers across globe
- Fostered cross-functional collaboration to identify and address performance bottlenecks, scalability issues, and architectural challenges
- Served as an Incident and Problem Manager, analyzing incidents and trends, coordinating with multiple product teams to develop patches, and deploying solutions to mitigate recurring production issues.
- Initiate and led Triage calls for critical (P0/P1) production incidents, spearheading resolution efforts and preparing comprehensive Root Cause Analysis (RCA) reports
- Maintained regular engagement with customers to discuss priorities, recurring incidents, and implement corresponding solutions to enhance service delivery and customer satisfaction
Senior DevOps Manager
Harman Connected Services
03.2020 - 01.2022
- Led a proficient DevOps & SRE team of 20 members responsible for managing AWS infrastructure supporting staging and production environments for various connected car clients
- Orchestrated the deployment of new releases and patches utilizing Jenkins CI,CD Pipelines into Kubernetes clusters, incorporating essential tools like Terraform, Prometheus, Grafana, Graylog, Kafka, MongoDB, Redis, OpsGenie, CloudHealth, and Dynatrace
- Spearheaded DevOps sprints and iterations, overseeing planned and unplanned activities while prioritizing backlog and team KPIs
- Maintained close collaboration with engineering, QA, teams and various other stakeholders to ensure seamless operations and alignment with project objectives
DevOps Manager
Decision Resources Group (DRG Analytics)
01.2019 - 12.2019
- Migrated repository from GitHub to GitLab without any downtime
- Build and manage Kubernetes cluster alongside a Jenkins pipeline for product deployment into production
- Successfully reduced AWS expenses by 50%
- Facilitated daily scrum calls, conducted work prioritization, and effectively managed backlogs
- Oversaw a team of 8 DevOps members
- Implemented server monitoring using Prometheus, Grafana, Graylog, Site24x7, OpsGenie, and CloudHealth
Technical Architect Product / DevOps
Harman Connected Service
02.2018 - 01.2019
- Engaged with a Healthcare client to design, build, and oversee Azure cloud infrastructure
- Established a robust DevOps CI, CD pipeline from inception, crafting Docker and YAML scripts for efficient application deployment into Kubernetes clusters
- Leveraged tools such as Git, Jenkins, Docker, Kubernetes and Nexus to streamline workflows
- Architected microservice deployment strategies, resulting in an 80% reduction in deployment time
- Enforced Windows and Linux server policies compliant with HIPAA regulations
Lead System Engineer
Operative Media
09.2016 - 09.2017
- Manage Linux server infrastructure hosted both on-premises and in AWS cloud and auto deployment
- Develop a CI/CD pipeline utilizing Git, Jenkins, Ansible, Docker, and Kubernetes to facilitate the deployment of new product releases into both staging and production
- Lead a team of 6 DevOps/SRE members in these efforts
Tech Lead
Infinite Computer Solutions
11.2012 - 07.2016
- Engaged with numerous clients to construct and maintain their IT infrastructure across Data Centers and Public Cloud environments, particularly AWS
- Managed servers, databases, Network & Firewall, storage, ELB, and DNS systems
- Proficiently authored technical documents, design diagrams, Standard Operating Procedures (SOPs), and Methods of Procedures (MOPs)
- Provided leadership to a 15-member team to ensure the successful attainment of their objectives
Linux Server Administrator
Other Relevant Experience
04.2005 - 10.2012
- Support various flavor of Linux server in DC, Build and manage various application on Linux platform Mail(QMail), DB (MySQL), DNS, Domain, Proxy server, Users, Vendor for Hardware/Software support
- Leading shift with team of 6
Education
Bachelor of Commerce - Accounting And Finance
Calcutta University
WBSkills
- IT Infrastructure & Security Specialist
- Cloud Platform (AWS, GCP, Azure)
- Infra Automation & Infrastructure as Code (IaC)
- Servers, Storage, Database & Network Management
- IT Global service delivery
- Continuous Integration/Continuous Deployment (CI/CD)
- Multi Cloud Service Cost Optimization
- ITIL best practices (Incident, Problem & Change Management)
- Leading High-performance teams
- Customer service excellence
- 24x7 SRE operations & Monitoring solutions
- Operating System Redhat (RHEL, Ubuntu, etc)
- EC2, S3, Glacier, AMI, IAM, RDS, EBs, ELB, ACM, KMS, CloudTrail, CloudWatch, SNS, VPC, Route 53, ECS, ECR
- Ticketing Systems JIRA, ServiceNow, Confluence
- Scripting Language Linux Shell, Python, JSON, YAML
- Big Data technologies ( Hadoop, Spark, Kafka )
- DevOps Tools (CI/CD) Git, Jenkins, Docker, Kubernetes, Nexus, Terraform, Ansible, Chef, Artifacts, Istio
- Databases MySQL, PostgreSQL, MongoDB
- Monitoring Tools Nagios, Prometheus, Grafana, Graylog, Site24x7, Dynatrace, PagerDuty, OpsGenie
Certification
- ITILv3 Foundation (ITSM)
- Generative AI Master
Accomplishments
- Spearheaded the development of a new DevOps Continuous Integration/Continuous Deployment (CI/CD) pipeline and Kubernetes (K8S) cluster, resulting in an 80% reduction in deployment time.
- Successfully migrated the entire code repository from GitHub to GitLab seamlessly, without any downtime.
- Implemented cost-saving measures resulting in a 50% reduction in overall AWS account expenses, earning recognition with the prestigious Star Award.
- Engineered automation tools to enhance system reliability and scalability, streamlining issue remediation processes.
- Implemented a robust system for collecting performance data and logs, enabling thorough analysis, troubleshooting, tuning, and proactive incident prediction.
- Performed extensive deployment of over 500+ Linux servers installation build Data Center for a significant OSS transformation project with one of India's leading telecommunications providers.
- Led a 24/7 Operations team and collaborated on the creation of Method of Procedures (MOP) for over 100+ Prometheus alerts, alleviating the burden on the DevOps team.
Key Competencies - Leadership
- Strategic Direction and Execution
- Project Management Excellence
- Team Leadership and Development
- Client Relationship Management
- Technical Expertise
- Collaboration and Stakeholder Engagement
Personal Information
- Travelling, Photography
- Hold Visa: US B1/B2
Timeline
Senior Manager SRE, DevOps
Rakuten Symphony India
01.2022 - 03.2024
Senior DevOps Manager
Harman Connected Services
03.2020 - 01.2022
DevOps Manager
Decision Resources Group (DRG Analytics)
01.2019 - 12.2019
Technical Architect Product / DevOps
Harman Connected Service
02.2018 - 01.2019
Lead System Engineer
Operative Media
09.2016 - 09.2017
Tech Lead
Infinite Computer Solutions
11.2012 - 07.2016
Linux Server Administrator
Other Relevant Experience
04.2005 - 10.2012
Bachelor of Commerce - Accounting And Finance
Calcutta University
Similar Profiles
VIJAY THAVASI MUTHUVIJAY THAVASI MUTHU
Chief Information Security and Privacy Officer at Rakuten India & Rakuten Symphony IndiaChief Information Security and Privacy Officer at Rakuten India & Rakuten Symphony India
CHETAN BAROTHIYACHETAN BAROTHIYA
DevOps Engineer at Rakuten Symphony IndiaDevOps Engineer at Rakuten Symphony India
CHETAN SOLANKICHETAN SOLANKI
Associate Devops Engineer at Rakuten Symphony IndiaAssociate Devops Engineer at Rakuten Symphony India
SHANMUGAM RSHANMUGAM R
Technical Lead -IT at Intimetec Vision soft Pvt LtdTechnical Lead -IT at Intimetec Vision soft Pvt Ltd
Pooja MukundanPooja Mukundan
Associate - RMC Governance Officer at J P Morgan Chase & CoAssociate - RMC Governance Officer at J P Morgan Chase & Co