SAMINA MALEK
NALASAPORA
Summary
Diligent Insurance Coordinator successful in obtaining authorizations for services and maximizing reimbursement. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
19
19
years of professional experience
Work History
Insurance Coordinator
Kotak Life Insurance
Mumbai
12.2017 - Current
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Front Desk Receptionist
Unison Engineering and Construction Pvt Ltd
Mumbai
09.2016 - 12.2017
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Document Controller
Leighton India Contractors P Ltd
Mumbai
06.2011 - 07.2016
- Performed daily document control activities, such as filing, scanning, photocopying and archiving documents.
- Created new folders for each project in accordance with company standards.
- Coordinated the distribution of documents to internal stakeholders according to their needs.
- Ensured all documentation is stored securely in line with data protection regulations.
- Maintained an up-to-date record of all changes made to controlled documents.
Secretarial Assistant
Oil and Natural Gas Corporation Limited
Ankleshwar
02.2006 - 04.2011
- Filed and retrieved corporate documents, records, and reports.
- Scheduled meetings and appointments for executive staff members.
- Assisted in the preparation of regularly scheduled reports.
- Managed calendar including scheduling appointments and meetings and travel arrangements for executives.
- Processed incoming and outgoing mail on a daily basis.
- Developed filing systems that enabled quick access to stored files and documents.
Education
Higher Secondary - Commerce
M T M Girls High School
Ankleshwar, Gujarat05-1993
High School Diploma -
Anjuman Khirul Islam
Byculla, Mumbai03-1992
Skills
- Microsoft Office
- Insurance claims processing
- Insurance knowledge
- Customer service and assistance
- Insurance Verification
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Gujarati
Elementary (A2)
A2
Marathi
Elementary (A2)
A2
Urdu
Intermediate (B1)
B1
Accomplishments
- Received commendation from Kotak Life Insurance for exemplary services rendered in 2016-18
Timeline
Insurance Coordinator
Kotak Life Insurance
12.2017 - Current
Front Desk Receptionist
Unison Engineering and Construction Pvt Ltd
09.2016 - 12.2017
Document Controller
Leighton India Contractors P Ltd
06.2011 - 07.2016
Secretarial Assistant
Oil and Natural Gas Corporation Limited
02.2006 - 04.2011
Higher Secondary - Commerce
M T M Girls High School
High School Diploma -
Anjuman Khirul Islam
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