Samir Kumar

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Responsible for B2B & B2C sales of Canadian SIM cards to international students across India.
• Channel development across India, training, seminars. Handling logistics for dispatch of SIM cards.
• Elevated customer satisfaction ratings by providing speedy resolutions.
• Managing logistics for timely delivery of the product.
• Increased sales by 500% by strategically expanding product lines in line with customer demand.
• Maintaining relationships with concerned Govt departments.
• Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
• Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
• Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
• Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
• Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
• Created detailed reports on project progress for senior management review.

• Supportively directed team of 25 counselors, consistently improving performance and efficiency to maximize operational results.
• Hired and trained staff.
• Provided career counseling to students and parents.
• Planned marketing activities to generate leads.
• Provided guidance to clients related to visa documentation.
• Visa filing for Student, PR and tourist visa.

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Developed International business relationships.
• Produced contracts, reports, letters and proposals for clients.
• Delivered engaging sales presentations to clients
• Getting job work business for EMS division.
• Coordinating with dispatches for timely delivery of orders.
• Creating purchase orders for material shortfalls for work orders.

• Developed & managed employee schedules, balancing individual requests & requirements with business needs.
• Responsible for generating new business across Africa.

• Engaged team members & improved performance by delivering daily updates to management and conducting meetings to obtain feedback and convey new policies.
• Heading administration, operations & procurements of the group and all divisions including immigrations, visa services, Real estate, resorts and group of colleges.

• Looking after site purchases for a 550 crore prestigious project.

• Responsible for liaison with all govt departments for project related work.

• Responsible for tendering.

• Part of ISO implement and audit team.

• Negotiated contract terms with vendors and maintained strong relationship with them.

• Performed monthly reconciliation of open purchase orders.

• implemented policies to reduce costs.

• Managed communications between vendors and internal stakeholders throughout the entire purchase process.
• Coordinated with finance team to prepare budgets for various projects related to purchasing activities.
• Monitored inventory levels, reordered supplies as necessary, and updated inventory records accordingly.
• Performed quality checks on incoming products from suppliers before accepting delivery.
• Drafted contracts for new vendors based on established guidelines.
• Negotiated prices with vendors to secure best value for company.

• Managing independent branch and team for a travel and visa consultancy.
• Looking after branch administration, visa filing, purchases, recruitments, training, clients, revenue generation, and budgets.

• Responsible for sales activities in state of Haryana and Himachal Pradesh for a company dealing in sanitary goods, FMCG goods, food items, lab chemicals, lab ware and hospital supplies.
• Developed strategies to increase sales and market share.
• Analyzed customer feedback to improve product offerings.