SAMIR EJAZ
Dhanbad
Summary
Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Highly focused on delivering excellent service and support in busy settings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
IT tech Analyst
HCL Tech
Noida
10.2024 - Current
- Created new groups and added users to them.
- Resolved account lockout issues to restore user access promptly.
- Configured IP addresses and joined devices to the domain.
- Troubleshooting BSOD Issue.
- Works proactively with team for analysing ticket flow.
- Conducted daily and weekly ticket reviews.
- Responsible for coordinating management and technical team meeting on various highlights.
- Managed incident resolutions to meet service level agreement targets.
- Took proactive measures for incident management.
- Responsible to P1, P2, P3, P4 ticket issues.
- Pro activeness on high priority issues.
- Oversaw configuration of information systems and key performance indicators to ensure optimal performance.
- Configuring MS Outlook and adding mail accounts of users in Outlook.
- Configuring Local and Network printers.
- Set up virtual private network configurations for secure connections.
- Resolved issues with MS Office, Adobe Acrobat, AutoCAD, Outlook, OneDrive, RSA, system performance, and disk space.
- Installed operating systems including Windows and Linux on user devices.
- Responsible for providing Admin Access, Enable Id, VPN Access, Group policy, Password Reset, USB Access, Changing Contact number.
- Responsible for troubleshooting internet issue or browser issue.
- Providing Remote assistance by using remote desktop connections.
- Initiated bridge calls with the technical team for critical business issues.
- Attended service calls and coordinated with the technical team.
- Updated SCCM patches.
- Executed recovery processes for BitLocker.
It help desk engineer
Teamlease pvt ltd(Wipro Ltd)
Ahmedabad
09.2023 - 08.2024
Lab Coordinator
Mamta pvt Ltd
Dhanbad
04.2022 - 03.2023
Education
BACHELOR OF SCIENCE -
BBMK University
DhanbadINTERMEDIATE - Science
GYANSTHALI PUBLIC SCHOOL
GAYAMATRICULATION -
DAV PUBLIC SCHOOL
MOONIDIHSkills
- Hardware troubleshooting
- Operating System Deployment
- Multi-OS Configuration
- Upgrading Windows
- Operating system troubleshooting
- Remote control management
- File Sharing Services
- Policy Configuration
- Endpoint Security Management
- Email System Administration
- Outlook Configuration
- Email Client Setup
- Software Management
- User and Group management
- Policy Implementation
- ITSM Software
- Server Configuration
- Server Role Management
- Working with Active Directory
- DNS Management
- DHCP Management
- Software Deployment
- Traffic Management
- Linux File Management
- Software installation
- Managing users
- Package Management
- Network Device Configuration
- Networking Devices
- Network Architecture
- Networking Fundamentals
- Routing Principles
- Routing Configuration
- Switch Management
- Virtual Private Network
- Network Address Translation
- Access Management
Certification
Diploma in Cloud Computing
Languages
- English
- Hindi
Roles And Responsibilities
- Responsible for creating new groups and adding users to it
- Responsible for account lockout issues
- IP Address configuration & Domain Joining
- Troubleshooting BSOD Issue
- Responsible for password reset request for users
- Works proactively with team for analysing ticket flow
- Responsible for daily and weekly ticket review
- Responsible for coordinating management and technical team meeting on various highlights
- Responsible for incident handling under SLA matrixes
- Responsible for proactive action to act on incident management
- Responsible to P1, P2, P3, P4 ticket issues
- Proactiveness on high priority issues
- Responsible for handling Cis and KPIs
- Configuring MS Outlook and adding mail accounts of users in Outlook
- Configuring Local and Network printers
- Configuration of VPN
- Responsible for resolving issues such as MS office, Adobe Acrobat, AutoCAD, outlook, OneDrive, RSA, System hanging, C Drive full etc.
- Responsible for resolving issue such as keyboard, WIFI connectivity, LAN Connectivity, Laptop Touchpad
- Operating System Installation (Windows, Linux)
- Responsible for providing Admin Access, Enable Id, VPN Access, Group policy, Password Reset, USB Access, Changing Contact number
- Responsible for troubleshooting internet issue or browser issue
- Providing Remote assistance by using remote desktop connections
- Responsible for opening bridge call with technical team for business affecting issues
- Responsible for attending service calls and arrange coordination with technical team
- Responsible for creating new tickets to technical teams based on user narratives
- Responsible for updating patches of SCCM
- Responsible for recovery for Bit Locker
Personal Information
- Father's Name: EJAZ HUSSAIN
- Date of Birth: 04/18/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Islam
Hobbies and Interests
- Listening Music
- Tourism and Adventure
- Sports (Cricket, Badminton)
- Internet Surfing
Disclaimer
I hereby declare, that all above mentioned information are true and valid to the best of my knowledge.
Timeline
IT tech Analyst
HCL Tech
10.2024 - Current
It help desk engineer
Teamlease pvt ltd(Wipro Ltd)
09.2023 - 08.2024
Lab Coordinator
Mamta pvt Ltd
04.2022 - 03.2023
BACHELOR OF SCIENCE -
BBMK University
INTERMEDIATE - Science
GYANSTHALI PUBLIC SCHOOL
MATRICULATION -
DAV PUBLIC SCHOOL