SAMIR MANDAL
Mumbai
Summary
Over five years of experience in healthcare revenue cycle management and customer service. Currently working as a Customer Support Specialist since October 2024, handling client inquiries and providing timely resolutions with a focus on service excellence. Previous experience includes working as an AR Analyst with expertise in claims management, payment posting, denial resolution, and payer follow-ups. Started as a Data Entry Operator, developing a strong foundation in accuracy and data handling. Demonstrates consistent professionalism, adaptability, and a results-oriented approach across all roles.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Indicle Technologies Private Limited
Chennai
10.2024 - Current
- Assist ClinicMind clients with system usage, patient data, balances, reports, and claims.
- Troubleshoot client issues and provide solutions based on understanding user needs.
- Address medical billing inquiries after completing on-the-job training.
- Collaborate with software support and account management teams to resolve complex issues.
- Communicate with clients via phone, email, live chat, and tasking system.
- Identify and escalate client concerns and potential attrition risks.
- Adapt to additional tasks as required by management.
Senior AR Analyst
Indicle Technologies Private Limited
Chennai
11.2023 - 09.2024
- Followed up on outstanding insurance claims and resolved denials to ensure timely reimbursement.
- Analyzed EOBs and ERAs for accurate payment posting and corrections.
- Processed appeals and submitted corrected claims as needed.
- Collaborated with billing teams to address complex account issues and improve claim accuracy.
- Monitored aging reports and prioritized collection efforts.
Senior AR Analyst
First Insight Software Solutions (I) Pvt Ltd
Pune
05.2023 - 08.2023
- Followed up on outstanding insurance claims and resolved denials to ensure timely reimbursement.
- Analyzed EOBs and ERAs for accurate payment posting and corrections.
- Processed appeals and submitted corrected claims as needed.
- Collaborated with billing teams to address complex account issues and improve claim accuracy.
- Monitored aging reports and prioritized collection efforts.
AR Analyst
Health Prime Services India Pvt Ltd
Mumbai
05.2019 - 03.2022
- Followed up on outstanding insurance claims and resolved denials to ensure timely reimbursement.
- Analyzed EOBs and ERAs for accurate payment posting and corrections.
- Processed appeals and submitted corrected claims as needed.
- Collaborated with billing teams to address complex account issues and improve claim accuracy.
- Monitored aging reports and prioritized collection efforts.
Data Entry Operator
Superhero Brands Pvt Ltd
Mumbai
07.2018 - 03.2019
- Entered and maintained purchase and sales orders in Tally with accuracy and attention to detail.
- Generated invoices and e-way bills for timely dispatch and record-keeping.
- Verified and cross-checked data entries to ensure consistency and error-free reporting.
- Supported daily business operations by managing documentation flow and updates.
Education
B.Com - Banking & Insurance
Tolani College Of Commerce
Mumbai, Maharashtra, India04.2018
Skills
- Fast Learner
- Microsoft Excel
- Analytical Thinking
- Medical billing
- Attention to detail
- Problem solving
Personal Information
Date of Birth: 03/18/98
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Timeline
Customer Support Specialist
Indicle Technologies Private Limited
10.2024 - Current
Senior AR Analyst
Indicle Technologies Private Limited
11.2023 - 09.2024
Senior AR Analyst
First Insight Software Solutions (I) Pvt Ltd
05.2023 - 08.2023
AR Analyst
Health Prime Services India Pvt Ltd
05.2019 - 03.2022
Data Entry Operator
Superhero Brands Pvt Ltd
07.2018 - 03.2019
B.Com - Banking & Insurance
Tolani College Of Commerce
Similar Profiles
LIKITH KUMAR NLIKITH KUMAR N
AR Analyst at Clinic Mind ( Indicle Technologies PVT LTD)AR Analyst at Clinic Mind ( Indicle Technologies PVT LTD)
Nishanthi JayakumarNishanthi Jayakumar
Client Account Assistant Manager at Indicle Technologies Pvt LtdClient Account Assistant Manager at Indicle Technologies Pvt Ltd
SANDEEP BHATTACHARYASANDEEP BHATTACHARYA
Assistant Team Lead at INDICLE TECHNOLOGIES PVT LTD.Assistant Team Lead at INDICLE TECHNOLOGIES PVT LTD.