Samir RM
Front Office Associate
Anni,HP
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
The Westin Pushkar Resort & Spa
Pushkar
12.2023 - Current
- Sorted incoming mail and distributed it accordingly throughout the facility.
- Computed bills, collected payments and made change for guests.
- Issued room keys and escort instructions to bellhops.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Managed guest check-in and check-out procedures, reservations and payments.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
On Job Training
The Westin Pushkar Resort & Spa
Pushkar
06.2023 - 12.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Education
High School Diploma -
Arerofly International Aviation Academy
Chandigarh05-2023
G. S. S. School Khanag
Anni, Khanag Skills
- Hospitality services
- Office Administration
- Multi-Line Phone Systems
- Information Protection
- Fluent in Hindi and English
- Business Administration
- Mail handling
- Listening Skills
- Cash Handling
Accomplishments
- Associate of the Month February 2024
- Rising star of the Month February 2024
- Smile of the Moth March 2024
- Best Trainee of the Month September 2023
Timeline
Front Desk Associate
The Westin Pushkar Resort & Spa
12.2023 - Current
On Job Training
The Westin Pushkar Resort & Spa
06.2023 - 12.2023
High School Diploma -
Arerofly International Aviation Academy
G. S. S. School Khanag
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