A highly technical, 2x certified Salesforce Administrator, Developer and Consultant with 10 years' experience configuring & Customizing Salesforce Sales, Service and Marketing Cloud. Proven ability to analyze, design and optimize business processes with hands-on experience implementing change, increasing user adoption and driving best practice.
Hi, I’m
SAMIR SAYYAD
Salesforce Consultant
Pune
Summary
Overview
11
years of professional experience
3
years of post-secondary education
2
Certifications
Work History
UST GlobalPune
Lead II Enterprise Solutions- Salesforce
01.2022 - 04.2023
Job overview
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in system development life cycle from requirements analysis through system implementation.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
CapgeminiPune
Consultant - Salesforce
01.2018 - 11.2021
Job overview
- Worked closely with users, communicated best practices and tips on Salesforce usage and delivered user training.
- Produced and improved overall documentation related to configuration and deployment of applications.
- Performed administrator functions and managed user profiles, roles, permissions, rules, queues and data backup.
- Configured Salesforce platform, developed custom pages and components and enhanced user experience in sales, service and community portal.
- Hands-on with platform authentication patterns (SAML, SSO, OAuth)
- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
Quess Corp LimitedPune
Salesforce Developer
01.2016 - 01.2018
Job overview
- Crafted modules, interfaces and applications through native Salesforce development.
- Managed client applications through web services with SOAP protocol and REST architectural style.
- Monitored and maintained backup and recovery plans, best practices and versioning processes.
- Assisted third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products.
- Developed Apex (classes and triggers) to extend Salesforce in order to support business requirements.
- Best Practices: Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development.
- Custom User Interface development, including Lightning pages, Aura Components and Lightning Web Components.
Adp Private LimitedPune
Salesforce Administrator
11.2014 - 05.2015
Job overview
- Provided daily administration and support of Adp's Salesforce database, including but not limited to managing customization of objects, fields, lightning components, and flows, and troubleshooting and configuring Salesforce Sales Cloud and CPQ.
- Create and manage complex workflow rules, process builders, validation rules, and approval processes.
- Worked with the Business Applications team and over 1000 end-users to manage existing Salesforce applications, project requests, and ancillary systems.
- Handled daily Salesforce case requests from end users efficiently, which include user provisioning, issues and errors, enhancement requests, general questions, and technical support, tracking resolution progress.
InfosysPune
Salesforce Administrator
02.2012 - 09.2014
Job overview
- Solved business problems by customizing the Salesforce Platform.
- Build, configure, and automate technology solutions to deliver business value.
- Core responsibilities include supporting users, managing data, maintaining security standards, and delivering actionable analytics.
- User Management - As an Admin served as a subject matter expert for user and team needs. Designed a Salesforce solution that is customized and ensured a good user experience. Behind this was the goal to improve productivity and increase adoption.
- Data Management - Utilized my expertise to ensure the data is high quality (no duplications), that the data can be reported on for key business decisions, and that users get the information they need easily.
- Security - collaborated with company’s IT and security teams to ensure the Salesforce solution aligns with compliance needs and policies.
- Actionable Analytics. As Salesforce Admin took a step further by ensuring the reports and dashboards built for their company are easy to read and that users can make critical decisions based on the information they’re seeing.
Education
COCSIT CollegeLatur
Bachelor of Computer Application from Computer Applications
04.2008 - 06.2011
University Overview
Skills
Communication
Accomplishments
Accomplishments
Winner: Infosys.com Inc., 2012, Administrator of the Month (November).
Winner: Infosys.com Inc., 2014, "Salesforce Hackathon" Winner: Adp.com Inc., 2016, Adp Developer Contest, 4th place. Winner: Quess Corp Limited., 2016, Recognized as a top 5% employee by top executives.
Winner: Capgemini Inc., 2019, Hackathon Grand Prize. Project selected over 100 other participants.
Winner: Capgemini Inc., 2020, Voted #1 employee by peers and top executives, out of 50 total employees in my Team.
"DoubleStarTrailhead Ranger"
Technical
Technical
- Sales, Marketing and Service Cloud Console
- Apex | VisualForce | SOQL
- Flows | Process Builder and Workflows
- Lightning Web Components
- Agile SCRUM
Certification
Salesforce Platform Developer I
Timeline
Lead II Enterprise Solutions- Salesforce
UST Global
01.2022 - 04.2023
Consultant - Salesforce
Capgemini
01.2018 - 11.2021
Salesforce Developer
Quess Corp Limited
01.2016 - 01.2018
Salesforce Administrator
Adp Private Limited
11.2014 - 05.2015
Salesforce Administrator
Infosys
02.2012 - 09.2014
COCSIT College
Bachelor of Computer Application from Computer Applications
04.2008 - 06.2011
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