Samir Shah
Bangalore
Summary
CISSP-certified cybersecurity leader with 19+ years of experience in security operations, architecture, and governance across enterprise IT environments.
Proven expertise in leading 24x7 SOC teams, incident response, vulnerability management, and risk mitigation across on-prem, hybrid, and cloud infrastructures.
Strong background in compliance and governance (ISO 27001, PCI DSS) and in implementing scalable security solutions that align with organizational goals.
Currently pursuing AWS Solutions Architect certification, with additional training in Kubernetes and TOGAF enterprise architecture.
Overview
19
19
years of professional experience
8
8
Certification
Work History
Product Manager
Sentinelone Inc.
06.2020 - Current
- Lead a 10-member APAC technical support team, improving customer satisfaction through efficient ticket resolution and proactive communication.
- Spearheaded deployment of deception and identity security solutions, simulating attack scenarios to enhance customer defenses.
- Conducted technical workshops and customer meetings, driving sales renewals and client retention.
- Mentored team members and created playbooks to improve operational efficiency.
- Active contributor to the SOC 2 Governance team, strengthening compliance posture.
SOC Manager
Capgemini
03.2016 - 03.2020
- Directed a 12-member SOC team providing 24x7 monitoring, incident response, and vulnerability management.
- Implemented SIEM platforms (Splunk, ArcSight, QRadar) and IDS/IPS, reducing incident response time.
- Delivered major projects including CyberArk deployment and PCI DSS compliance, improving organizational resilience.
- Designed and operationalized security architecture for data centers and cloud systems.
- Collaborated with IT and vendors to embed security controls in system and application design.
Escalation Manager
Zscaler
08.2013 - 02.2017
- Managed escalations for Zscaler Cloud Security Proxy, resolving web and email security issues.
- Trained L1/L2 teams on authentication, SIEM integration, and policy enforcement.
- Partnered with engineering to document recurring issues and implement process improvements.
Tier II Escalation Support Engineer
McAfee Software India Pvt Ltd
02.2007 - 08.2013
- Provided vulnerability scanning, remediation, and incident analysis support for global customers.
- Trained Tier I teams, reducing escalation rates by 20%.
- Led lab environment projects and worked with engineering for advanced troubleshooting.
Technical Support Engineer
Rubik Infotech
12.2005 - 01.2007
- Delivered pre-sales and technical support for VERITAS, McAfee, and Cyberoam solutions.
- Led migration from NT to 2003 AD for 250 systems at Birla Cellulosic.
Tech Support Engineer
01.2003 - 12.2005
- Focused on Linux/Windows server administration, email security, and network troubleshooting.
Education
B.E. - Electronics and Telecommunication
Sinhgad College of Engineering
Skills
- Security Operations
- SOC Leadership
- Incident Response
- Risk Management
- Security Architecture
- Cloud & Hybrid Security
- SIEM (Splunk, ArcSight, QRadar)
- Vulnerability Management
- AD & Azure AD Security
- Compliance (ISO 27001, PCI DSS)
- Vendor & Stakeholder Management
- Deception Technologies
Certification
- CISSP
- CEH
- CCNA
- MCSE 2003
- MCTS 2008
- RHCE
- RHCVA
- (In progress) AWS Certified Solutions Architect
- TOGAF Training
Timeline
Product Manager
Sentinelone Inc.
06.2020 - Current
SOC Manager
Capgemini
03.2016 - 03.2020
Escalation Manager
Zscaler
08.2013 - 02.2017
Tier II Escalation Support Engineer
McAfee Software India Pvt Ltd
02.2007 - 08.2013
Technical Support Engineer
Rubik Infotech
12.2005 - 01.2007
Tech Support Engineer
01.2003 - 12.2005
B.E. - Electronics and Telecommunication
Sinhgad College of Engineering
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