Summary
Overview
Work History
Education
Skills
Projects
Certification
Languages
Timeline
Generic

Samir Shrivastava

Mumbai

Summary

Dynamic IT Manager with a proven track record at High Grade Industries, excelling in ERP implementations and Agile project management. Expert in SQL and stakeholder management, I drive business process optimization and enhance user experiences, ensuring alignment with organizational goals and delivering impactful solutions that elevate operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Manager

High Grade Industries
Mumbai
04.2025 - Current
  • Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
  • Created detailed documentation for software, hardware, and network configurations.
  • Led end-to-end project implementations, from requirement gathering to post-deployment support, across IT infrastructure and business systems.
  • Managed server infrastructure, ensuring uptime, scalability, and security for enterprise-wide operations.
  • Directed ERP implementations, including SAP HANA, align system functionality with organizational workflows and business goals.
  • Spearheaded Agile-based project management using Jira, enabling iterative development, rapid delivery, and cross-functional collaboration.
  • Supervised cross-functional teams, facilitating seamless communication between developers, UX/UI designers, QA testers, and business stakeholders.
  • Oversaw full Product Life Cycle Management (PLM), integrating costing, pricing strategies, and go-to-market timelines.
  • Applied Software Development Life Cycle (SDLC) best practices for both custom software and system integrations.
  • Conducted UX/UI testing and optimization, ensuring intuitive user experiences across web and enterprise platforms.
  • Administered Google Workspace and other cloud collaboration tools for productivity, security, and workflow efficiency.
  • Directed corporate website development and maintenance, aligning with digital marketing and branding goals.
  • Executed strategic IT planning and budgeting, supporting business growth, cost optimization, and digital transformation initiatives.
  • Managed product pricing and costing analysis, collaborating with finance and product teams to ensure market competitiveness and profitability.

Service Excellence & Training Specialist I

Mouser Electronics
Pune
01.2023 - 04.2025
  • Collaborated with cross-functional teams to analyze business needs streamlined ERP implementation processes by identifying inefficiencies, recommending solutions, and improving project success rates.
  • Performed requirement gathering sessions with business stakeholders to document business cases, processes, and functional requirements.
  • Collaborated with IT and business teams to ensure proposed solutions align with business objectives, architectural frameworks, and efficiency standards and carried out grooming sessions to ensure business requirements were well-understood and translated into user stories for development teams.
  • Facilitated stakeholder approvals by ensuring clear communication and validation of requirements and validated (Pre-UAT) test cases, raised and tracked defects, and supported end-user testers throughout testing cycles.
  • Translated product vision into a roadmap, including epics, user stories, and acceptance criteria, and implemented them through Agile sprints.
  • Created use case diagrams and project flow diagrams using Lucidchart to enhance process clarity.
  • Worked closely with project managers to track project progress, ensuring timely delivery and adherence to targets, by actively participating in daily SCRUM meetings and Agile ceremonies to facilitate project execution.
  • Trained and mentored junior analysts on best practices in data visualization, Power BI, and ERP systems (UV) to enhance sales and analytics capabilities.
  • Led training sessions for sales and operations teams on the Beta launch of the XM Discover platform to enhance customer experience.
  • Administered and maintained ERP systems (UV) to support smooth business operations and optimized workflows by Implementing, configuring, and customizing ERP modules, ensuring alignment with business goals and process efficiency.
  • Developed and executed system enhancements, upgrades, and integrations with third-party applications.
  • Provided training and technical support to end-users, resolving functional and operational ERP issues to ensure data integrity, security, and compliance with company policies and industry standards.
  • Generated reports and dashboards using SQL, Power BI, and Microsoft Excel to facilitate data-driven decision-making.

Customer Service Analyst

Tech Mahindra
Banagalore
01.2022 - 12.2022
  • Analyzed customer inquiries and identified trends, providing actionable insights to enhance products and services.
  • Designed and developed Power BI dashboards for financial reporting, risk analysis, and customer insights, improving data accessibility and decision-making processes.
  • Collaborated with stakeholders to gather requirements and implement data solutions that align with business needs.
  • Conducted data analysis to identify trends and patterns, contributing to strategic planning and overall performance improvement.
  • Implemented data validation and quality checks to ensure report accuracy, reliability, and compliance with business standards.

Education

Bachelor of Business Administration - Business Analysis & Finance

Bangalore University
Bengaluru, IN-KA
2022

Certificate of Higher Education - Science

Silver oaks International school
Hyderabad, TG
2017

Skills

    Business & Project Management

  • Stakeholder Management
  • Requirement Gathering & Documentation
  • Project Management
  • Agile & SCRUM Methodologies
  • Epics & User Stories

    • Technical Skills & Tools

  • JIRA & Agile Project Tracking
  • SQL & Data Warehousing
  • Microsoft Excel (Advanced)
  • Power BI & Data Visualization

    • ERP & Process Optimization

  • ERP Implementation & End-User Support
  • Order Management
  • Product Lifecycle Management
  • Business Process Optimization
  • Database management
  • Project management
  • ERP implementation
  • Cross-functional collaboration
  • IT infrastructure
  • IT service management
  • Excellent communication
  • Business process improvement

Projects

PCIPAL Integration 

  • Led requirement gathering and analysis for integrating PCIPAL into existing business processes.
  • Collaborated with cross-functional teams to ensure secure and seamless integration.
  • Executed user acceptance testing (UAT) to validate system functionality and performance.

 UV (Universe ERP System) Enhancement Project for End Users 

  • Managed ERP system upgrades and enhancements, optimizing usability for end users.
  • Provided training and end-user support, improving system adoption and efficiency.
  • Conducted data validation and functional testing to ensure system reliability.

XM Discover CRM Analysis

  • Analyzed and optimized XM Discover CRM to enhance customer relationship management processes.
  • Developed Power BI dashboards for improved customer insights and sales analytics.
  • Assisted in CRM customization and process automation for better efficiency.

India Local Invoicing (ILI) Implementation

  • Led requirement gathering and business analysis for the India Local Invoicing (ILI) system.
  • Collaborated with finance and IT teams to ensure regulatory compliance and accurate invoicing processes.
  • Performed user acceptance testing (UAT) and provided training to end-users for seamless implementation.

Touch Point Automation

  • Designed and executed automation solutions to enhance customer interaction and support services.
  • Integrated data analytics and reporting tools to monitor customer touchpoints for improved engagement.
  • streamlined workflow automation, reducing manual efforts and increasing process efficiency.

UVG Order Management Process Development & Deployment

  • Developed and deployed an enhanced UVG Order Management process to streamline order tracking and fulfillment.
  • Worked with cross-functional teams to enhance ERP system functionality and improve order accuracy.
  • Performed system testing, troubleshooting, and end-user training to ensure smooth adoption.

Certification

  • Microsoft Advanced Excel Certification – Udemy | Dec,2022
  • SQL Certification – Udemy | Sep, 2022
  • Power BI Certification – Microsoft | Oct, 2024
  • Product Management - Coursera | Jan, 2025

Languages

Hindi, English

Timeline

IT Manager

High Grade Industries
04.2025 - Current

Service Excellence & Training Specialist I

Mouser Electronics
01.2023 - 04.2025

Customer Service Analyst

Tech Mahindra
01.2022 - 12.2022

Bachelor of Business Administration - Business Analysis & Finance

Bangalore University

Certificate of Higher Education - Science

Silver oaks International school

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Samir Shrivastava