SAMIR SONAWANE
Vadodara
Summary
With a proven track record at Stemmons Business Services Pvt. Ltd., I excel in operations management and technology integration, enhancing efficiency and stakeholder satisfaction. Skilled in Python and cross-functional coordination, I've led teams of 80+ to surpass client expectations, driving operational excellence and employee engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Operations Manager
Stemmons Business Services Pvt. Ltd. / Boxer Properties
10.2013 - Current
- Company Overview: Stemmons is one of the fastest growing in-house Knowledge Process Outsourcing (ITES) Company based at Vadodara
- Boxer Property is a well-established Real Estate and IT Software Development Company based in Houston-US
- As a real estate company, it provides Office Space on lease majorly in Texas State
- As IT Software Company, it provides varied software products to its clients
- Maintain the confidentiality of data & system
- Maintain a documented system of Operations policies & procedures
- Demonstrate an ability to think strategically, bigger picture, while working in conjunction with both India and American leadership in Operations as well as cross-functionally
- Reviewing team under Performance Management System (midyear review & annual appraisals)
- Also responsible for Administrative activities of the Branch Office (ANNEX)
- Work closely with onshore team in managing and transitioning work
- Lead the teams to meet client quality and delivery requirements by developing associate talent
- Work closely with Human Resources / Operations leadership to recruit, interview, select, hire, and employ an appropriate number of employees to effectively accomplish the work to meet departmental productivity and quality goals
- Coach and develop staff, including all aspects of performance management - new employee onboarding, career development, quarterly associate check-ins, and performance improvement planning
- Support company programs and communicate effectively to the team
- Oversee and lead the implementation of process improvements to ensure project targets are met
- Improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output
- Develop, oversee and utilize business process metrics for identifying and correcting processes that are not aligned with expectations
- Monitor, report out and troubleshoot internal defects and external client issues, implementing root cause and corrective action
- Stemmons is one of the fastest growing in-house Knowledge Process Outsourcing (ITES) Company based at Vadodara
- Boxer Property is a well-established Real Estate and IT Software Development Company based in Houston-US
- As a real estate company, it provides Office Space on lease majorly in Texas State
- As IT Software Company, it provides varied software products to its clients
- Arranging project kick-off for discussing client requirements and results expectations
- Daily communications with onshore clients for project updates or concerns
- Conducting training sessions for team and new hires to enhance competencies (Process Orientation, Tools, MS-Excel Basic & Advanced, MS-PowerPoint)
- Providing end to end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects
- Managing and leading team of 80+ members (includes Data Analysts, Legal Executives, Job Control)
- Allocating resources among team members and guiding them during the projects, till final delivery
- Holding review meetings to monitor progress of the projects as per schedule and ensuring timely completion & delivery of the project
- Drive employee engagement and retention through various employee recognition and reward programs
- Lead the teams to meet client quality and delivery requirements by developing associate talent
- Involvement in working on team specific reports and data analysis
Project Manager
Akraya Enterprise
12.2011 - 10.2013
- Arranging project kick-off for discussing client requirements and results expectations
- Completing integrity checks on data received from client
- Communications with clients for project updates and concerns
- Conducting training sessions for team and new hires to enhance competencies (Process Orientation, Tools, MS-Excel Advanced, MS-PowerPoint)
- Managing and leading team of 12 process executives, allocating resources among team members and guiding them during the project, till final delivery
- Preparing presentation with basic analysis
- Holding review meetings to monitor progress of the project as per schedule and ensuring timely completion & delivery of the project
- Involvement in working on team specific reports and data analysis
Business Analyst
AC Nielsen / TCS
08.2009 - 11.2011
- Company Overview: AC Nielsen is a global marketing research firm, with worldwide headquarters in New York City, United States of America
- Tata Consultancy Service is leading Knowledge Process Outsourcing Company having presence across the world
- Arranging project kick-off for discussing client requirements and results expectations
- Completing integrity checks on media execution data received from client
- Preparing media data review presentation with basic analysis
- To conduct Data Review Client presentations
- Daily communications with onshore clients for project updates or issues
- Conducting training sessions for team and new hires to enhance competencies (Process Orientation, Tools, MS-Excel Advanced, MS-PowerPoint, TCS-Ultimatix)
- AC Nielsen is a global marketing research firm, with worldwide headquarters in New York City, United States of America
- Tata Consultancy Service is leading Knowledge Process Outsourcing Company having presence across the world
- Providing end to end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects
- Managing and leading team members, allocating resources among team members and guiding team members during the project, till final delivery
- Holding review meetings to monitor progress of the project as per schedule and ensuring timely completion & delivery of the project
Branch Manager
Customer First Advisory Pvt. Ltd.
Baroda
01.2009 - 07.2009
Business Development Manager
HDFC Standard Life Insurance Ltd.
Baroda
07.2007 - 12.2008
Customer Relationship Officer
KARVY Computer Share Pvt. Ltd.
Baroda
01.2004 - 06.2007
Education
Bachelors of Commerce -
Skills
- Windows Server 2008
- Cisco Network
- Switches
- Routers
- C, C, JAVA, HTML, VB, RDBMS, MS SQL, PYTHON, PowerBI
- KPI reporting
- Cross-functional coordination
- Workforce planning
- Facility management
- Employee coaching
- Operations management
- Stakeholder management
Certification
- CCNA
- MCITP
Accomplishments
- Was given double promotion from Operations Analyst to Assistant Manager – Operations within 5 months of joining
- Again got promoted to Manager Operations very next year
- Was given additional responsibility of Branch Office
- Got an exposure to involve in IT administration
Personal Information
Date of Birth: 12/21/82
Academia
Bachelors of Commerce, EIILM University, Gujarat Board, 2001, Gujarat Board, 1999
Affiliations
- Integral part of CSR committee
- Leading Property Quality Assurance committee since 4 years
- Managing multiple sub departments of analysts
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Gujarati
Intermediate (B1)
B1
Timeline
Sr. Operations Manager - Stemmons Business Services Pvt. Ltd. / Boxer Properties
10.2013 - Current
Project Manager - Akraya Enterprise
12.2011 - 10.2013
Business Analyst - AC Nielsen / TCS
08.2009 - 11.2011
Branch Manager - Customer First Advisory Pvt. Ltd.
01.2009 - 07.2009
Business Development Manager - HDFC Standard Life Insurance Ltd.
07.2007 - 12.2008
Customer Relationship Officer - KARVY Computer Share Pvt. Ltd.
01.2004 - 06.2007
- CCNA
- MCITP
EIILM University - Bachelors of Commerce,
Similar Profiles
Shreya AnoopShreya Anoop
Accountant at Stemmons Business Pvt LtdAccountant at Stemmons Business Pvt Ltd
K. RAMESH BABUK. RAMESH BABU
General Manager of Operations at TRULIV PROPERTIES & SERVICES PVT LTDGeneral Manager of Operations at TRULIV PROPERTIES & SERVICES PVT LTD
Sathish RSathish R
Process Specialist at Cargill Business Services India Pvt Ltd, Cargill India Pvt. Ltd, CargillProcess Specialist at Cargill Business Services India Pvt Ltd, Cargill India Pvt. Ltd, Cargill