Dynamic Data Coordinator with a proven track record at Support Elders Private Limited, excelling in compliance and database management. Leveraging advanced Excel skills and exceptional customer service, I consistently enhance operational efficiency and team performance, driving impactful improvements in data handling and project completion.
Hi, I’m
Samiran Ghosh
Ranaghat
Summary
Overview
3
Languages
2027
years of professional experience
Work History
Atcis Technology
Customer Support Team Lead
2016 - 2017 (1 education.year_Label)
Job overview
- Analyzed performance metrics to identify areas for improvement and develop action plans accordingly.
- Consistently exceeded established KPIs related to speed of resolution, customer satisfaction, and team performance.
- Managed a team of customer support representatives, ensuring consistent quality in service delivery.
- Mentored new hires for seamless integration into the customer support team.
Tech Mahindra
Customer Support Associate
2015 - 2016 (1 education.year_Label)
Job overview
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
Support Elders Private Limited
Data Coordinator
2017 - Current (9 education.years_Label & 9 education.months_Label)
Job overview
- Ensured compliance with industry standards and regulations regarding sensitive information handling protocols, maintaining strict confidentiality where necessary.
- Evaluated the effectiveness of current software tools used in managing company''s database system; recommended updates or replacements as needed.
- Collaborated closely with IT department to address technical issues affecting the accessibility or reliability of stored information.
- Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.
BVG India LTDChennai, Tamil Nadu
Housekeeping Supervisor
06.2026 - 10.2026
Job overview
- Supervised housekeeping staff, assigning daily room and public-area cleaning priorities.
- Trained new team members on cleaning procedures, safety practices, and quality standards.
- Inspected guest rooms to verify cleanliness, readiness, and compliance with property expectations.
- Coordinated with front desk and maintenance to resolve room status and service issues.
Adroit Pest Control Services
Data Entry Clerk
01.2014 - 01.2015
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Ranaghat Paul Chowdhury High SchoolRanaghat, India
High School Diploma
04.2001
University Overview
Skills
Advanced Excel
Customer service
Document editing
Create Dashboard using BI Tools
Timeline
Housekeeping Supervisor
BVG India LTD
06.2026 - 10.2026
Data Entry Clerk
Adroit Pest Control Services
01.2014 - 01.2015
Ranaghat Paul Chowdhury High School
High School Diploma
04.2001
Customer Support Team Lead
Atcis Technology
2016 - 2017 (1 education.year_Label)
Customer Support Associate
Tech Mahindra
2015 - 2016 (1 education.year_Label)
Data Coordinator
Support Elders Private Limited
2017 - Current (9 education.years_Label & 9 education.months_Label)