SAMIRAN SARKAR

With progressive overall experience of 12 years and 5 months experience of Quality analyst, Order Management, Data Analysis and Reporting in Telecom domain. I wish to pursue a career that will provide me with new and diverse challenges with responsibilities that will stretch my skills and capabilities, resulting in personal and professional satisfaction along with a challenging, responsible, and growth-oriented career. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Team Leader for Lean Project in Wipro Limited.
• Month on month top performer in BT ESERV India Pvt Ltd.
• Customer Support Escalation Expert for Kolkata Site in BT ESERV India Pvt Ltd.
• Went to Infosys Bangalore as a Subject Matter Expert for BT in 2017.
• Given an added responsibility of Escalation Manager of Wipro Limited.
• Rewards & Recognized as a best Quality Analyst for FY 2020-2021& FY 2022-2023.
• First Line Manager program certified.

• 47 months experienced on the role of Quality Analyst & Subject Matter Expert.
• 2.5 years as a Data Analyst in British Telecom.
• 6 years specialization as Customer Order Management in the consumer LOB.

• Father's Name: MR. RANJIT SARKAR
• Date of Birth: 06/01/87
• Marital Status: MARRIED

I hereby declare that the above-mentioned particulars are true to the best of my knowledge and belief.