Summary
Overview
Work History
Education
Skills
Languages
Timeline
SAMIR KUMAR JENA

SAMIR KUMAR JENA

CUTTACK

Summary

Adept Assistant Manager with a proven track record at Z Infra Construction Pvt Ltd., specializing in task delegation and enhancing customer service to generate repeat business. Skilled in employee performance evaluations and sales monitoring, I significantly improved stock level accuracy and cash handling processes, contributing to operational excellence. Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.

Overview

10
10
years of professional experience

Work History

Collections Supervisor

Idea Cellular
Bhubaneswar , Odisha
05.2017 - 11.2018
  • Responded to customer inquiries and provided detailed account information.
  • Generated and distributed monthly customer statements.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Assistant Manager

Z Infra Construction Pvt Ltd.
06.2014 - 04.2017
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.

Manager

Biraja chemicals
Cuttack , Odisha
01.2019 - 10.2023
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interceded between employees during arguments and diffused tense situations.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Sales Executive

Wheelseye Technology private limited
Bhubaneswar , Ofisha
04.2024 - Current
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Set and achieved company defined sales goals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Recorded accurate and efficient records in customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Education

Graduate - +3 Arts

Berhampur University , Brahmapur, Odisha, India

Skills

  • Task Delegation
  • Product and service knowledge
  • Employee Scheduling
  • Employee Performance Evaluations
  • Sales monitoring
  • Compliance understanding

Languages

Hindi, English, Odia, Telugu, Bengali
Beginner (A1)

Timeline

Sales Executive - Wheelseye Technology private limited
04.2024 - Current
Manager - Biraja chemicals
01.2019 - 10.2023
Collections Supervisor - Idea Cellular
05.2017 - 11.2018
Assistant Manager - Z Infra Construction Pvt Ltd.
06.2014 - 04.2017
Berhampur University - Graduate , +3 Arts
SAMIR KUMAR JENA