Samir Kumar Nag

• Established and operated a highly successful part-time freelance recording studio, showcasing exceptional leadership and entrepreneurial skills
• Oversaw all aspects of studio operations, including client acquisition, scheduling, and project management, resulting in a consistently high level of client satisfaction
• Utilized expert knowledge of audio recording techniques and equipment to deliver top-notch recording and mixing services to a diverse range of clients
• Collaborated closely with musicians, artists, and producers, providing valuable guidance and support throughout the recording process
• Maintained a professional and creative studio environment, fostering positive client relationships and promoting repeat business
• Successfully managed financial aspects of the studio, including budgeting, invoicing, and expense tracking, ensuring consistent profitability.

• Marketing Campaigns: Designed and led dynamic marketing campaigns, significantly boosting brand awareness and user engagement.
  Collaborated creatively with cross-functional teams to produce compelling content and promotional materials.
  Utilized data-driven insights to analyze and enhance campaign performance.
  
• Event Management: Strategically planned and executed seamless events, ensuring alignment with brand objectives.
  Coordinated efficiently with vendors and venues, delivering unforgettable experiences.
  
• Content Curation: Successfully identified and recruited top-tier audio creators, enriching our content offerings.
  Fostered robust relationships with creators, maintaining an engaged and vibrant community.
  Monitored and ensured the quality and relevance of creator content.
  
• Influencer Partnerships: Curated and nurtured influencer relationships to amplify brand visibility and engagement.
  Developed and executed innovative influencer marketing strategies.
  Tracked and analyzed the impact of influencer collaborations on brand growth.
  

Key Achievements:

• Achieved an 80% increase in the creator base within the first month of joining.
• Received a Letter of Recommendation for outstanding contributions to the company’s growth and success.

Skills:

• Exceptional event management skills with a keen eye for detail.
• Visionary approach to brand image building and strategic execution.
• Strong grasp of marketing principles and best practices.
• Expertise in managing and engaging with a large group of creators and influencers.
• Analytical acumen to measure campaign effectiveness and drive continuous improvement.

• Technical Support:
• Provided prompt and effective technical assistance to clients via phone, email, and chat.
• Diagnosed and resolved hardware, software, and network issues.
  Offered step-by-step guidance to clients, ensuring efficient resolution of IT problems.
• Escalated complex issues to higher-level support teams as necessary.
  
• Customer Service:
• Delivered exceptional customer service, maintaining a professional and empathetic demeanor.
• Conducted follow-ups with clients to ensure IT systems were fully functional post-troubleshooting.
• Documented client interactions, technical issues, and resolutions in the help desk system.

Training and Documentation:

• Created and maintained comprehensive documentation for common issues and solutions.
• Provided training to clients on the proper use of hardware and software.
• Developed user guides and technical manuals to enhance client self-service capabilities.

Skills:

• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common software applications.
• Familiarity with networking principles, including TCP/IP, DNS, and DHCP.
• Excellent problem-solving and troubleshooting skills.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team.
• Customer-oriented with a focus on delivering high-quality support.

• Market Development:
• Identified and targeted potential international clients and markets for nutraceutical and herbal supplement raw materials.
• Conducted market research to understand customer needs, preferences, and trends in different regions.
• Developed and implemented effective sales strategies to penetrate new markets and expand the customer base.
  
• Client Relationship Management:
• Built and maintained strong relationships with key clients, distributors, and partners worldwide.
• Provided exceptional customer service and support to ensure client satisfaction and retention.
• Conducted regular follow-ups with clients to address their needs and resolve any issues.
  
• Sales and Revenue Growth:
• Achieved and exceeded sales targets and revenue goals for assigned territories.
  Prepared and delivered compelling sales presentations, proposals, and product demonstrations.
• Negotiated terms, pricing, and contracts with international clients to secure profitable deals.
  
• Product Knowledge and Promotion:
• Developed a deep understanding of the company's product portfolio and its benefits.
  Educated clients on the features and advantages of our nutraceutical and herbal supplement raw materials.
• Stayed updated on industry trends, competitor activities, and new product developments.
  

• Merchant Support Excellence:
• Provided comprehensive technical assistance and support to merchants via phone, email, and chat channels.
• Diagnosed and resolved technical issues related to payment processing, POS systems, and merchant services.
• Ensured timely resolution of merchant inquiries and issues to maintain high levels of customer satisfaction.
  
• Product Expertise and Training:
• Developed in-depth knowledge of company products, services, and platforms, including payment gateways and software solutions.
• Provided training and guidance to merchants on product setup, configuration, and troubleshooting.
• Created and maintained documentation and knowledge base articles to support merchant self-service initiatives.
  
• Issue Resolution and Escalation:
• Identified and resolved technical issues promptly, utilizing troubleshooting techniques and problem-solving skills.
• Escalated complex or unresolved issues to higher-level support teams and collaborated on resolution strategies.
• Followed up with merchants to ensure that technical issues were fully resolved and addressed any additional concerns.
  
• Quality Assurance and Performance Tracking:
• Maintained accurate records of merchant interactions, technical issues, and resolutions in the support ticketing system.
• Adhered to quality assurance guidelines and performance metrics to ensure service excellence.
• Participated in regular training and coaching sessions to enhance technical skills and customer service capabilities.
  

• Technical Support Excellence:
• Provided comprehensive technical assistance to international clients via phone, email, and chat channels.
• Diagnosed and resolved hardware, software, and network issues promptly and effectively.
• Ensured high levels of customer satisfaction(over 90% of CSAT ratio) through attentive and empathetic support.
  
• Global Client Engagement:
• Interacted with clients from diverse cultural backgrounds, demonstrating adaptability and cross-cultural communication skills.
• Built and maintained strong client relationships through clear communication and proactive problem-solving.
• Delivered exceptional customer service, earning positive feedback and fostering long-term client loyalty.
  
• Problem Solving and Troubleshooting:
• Utilized advanced troubleshooting techniques to identify and resolve technical issues efficiently.
• Investigated complex problems, analyzed root causes, and implemented effective solutions.
• Escalated unresolved issues to higher-level support teams and collaborated on resolution strategies.
  
• Product Knowledge and Training:
• Developed expertise in company products and services, staying updated on new features and enhancements.
• Provided training and guidance to clients on product usage, troubleshooting procedures, and best practices.
• Created user-friendly documentation and knowledge base articles to support client self-service efforts.
  
• Performance Tracking and Improvement:
• Maintained detailed records of client interactions, technical issues, and resolutions in the support ticketing system.
• Monitored key performance metrics, such as resolution time and customer satisfaction scores, to track performance.
• Proactively identified areas for improvement and contributed to process enhancements and training initiatives.